FAQ - Frequently asked questions

The purchase on account in the IPC online store is easily possible via "PayPal invoice purchase". Please keep in mind that you do not have to transfer the money to IPC-Computer, but to PayPal. On our info page on payment methods you will find more information.

• You can enroll for customer protection with Trusted Shop free of charge
• We are active in the IT-business since 1994
• The Creditreformconfirmed us a solvency index of 1,85
• We have satisfied customers, which you can see in our reviews
• You can get an overview of our team here

If you have also transferred the amount directly to IPC-Computer when buying via Amazon, we will of course refund you the amount paid twice. Please write an e-mail to buchhaltung@ipc-computer and send us your bank details, please also add the invoice paid to Amazon to the e-mail so that we can match them.

If there was a double payment in your order by mistake, please send us a request using contact form. Please select "Question about order, invoice, delivery time", our service team will process your request as soon as possible.

• No, this is not possible and not safe: modern lithium batteries are tightly sealed systems with complex integrated electronics (temperature, voltage and charge monitoring).
   
• Danger: If this unit is opened or handled improperly, there is a risk of fire or explosion.
   
• Our recommendation: We always recommend replacing with a new original (or compatible) battery. This is technically safe and makes economic sense.
   

Service tip: At IPC-Computer you will find tested batteries for almost all models. On request, we can also carry out professional installation in our workshop at a flat rate.

Opening a laptop requires care, the right tools and some experience.

Be sure to observe the following basic rules:

• De-energize: Disconnect the device completely from the mains and de-energize the internal battery.
• Tools: Use suitable precision mechanics tools and observe ESD protection.
• Caution: Systematically loosen the housing screws and carefully lift off the base cover with a plastic tool.

• No force: Do not use force! Many devices have hidden screws under rubber feet or stickers.
   

  Video instructions: Our "My laptop from the inside" series clearly shows how different laptop models are constructed. The more than 250 videos (YouTube) will help you to understand the design and locate components safely.
   

Service: If you are unsure or permanently installed components need to be separated, our technicians in the workshop will safely remove and repair them.

• Will I lose data if I change the battery?

• No, usually not: Changing the battery is usually easy to do yourself if you follow the necessary steps:
   
• Procedure:

1. Disconnect the power: Unplug the power adapter and switch off the laptop.
2. Open: Loosen all the screws on the underside to access the battery.
3. Disconnect:Carefully unplug the battery connection cable from the mainboard.
4. Installation: Insert the new battery and screw everything back in properly.

• Quality: Only use original batteries or high-quality IPC-Computer replacement batteries.

   

Tip: Take a look at our instructions first! We have over 250 videos in the "My laptop from the inside" section, including your model.

• How do I find the right battery for my laptop model?

• As batteries are usually permanently installed in your device these days, we will be happy to replace them for you.
• Flat rate: We will replace the battery in your device for a flat rate of EUR 69 (incl. VAT).
• This is how it works: You can simply add this service to your purchase of a new battery in our store.

Please note that additional costs for shipping and packaging apply. Standard shipping within Germany starts at 4.50 euros via DHL or 8.50 euros via UPS. For a detailed overview of all additional costs and international shipping rates, please visit our information page.
 

• Classic signs: It makes sense to replace the battery if the runtime has been significantly reduced, the battery no longer charges fully or the device suddenly switches off when connected to the mains.
   
• Urgent danger: If your battery is severely bloated or the housing is deformed, it must be replaced immediately for safety reasons!
   
• Loss of performance: After around 2-3 years or 300-500 charging cycles, a battery will noticeably lose performance. At the latest when the capacity drops below 80%, it is worth replacing it.
   
• Replacement options: Replace with an original battery from our warehouse or choose our IPC replica batteries as an inexpensive alternative with an optional 24-month warranty.
   

Tip (service/instructions): You can order the battery installation directly with the purchase at a flat rate - click here for the repair order. Alternatively, you can find over 250 videos "My laptop from the inside", which explain the replacement process in an easy-to-understand way.

• No, your data is safe: Your data is stored on the SSD or hard disk and will not be lost if you change the battery.
   

• Possible exception (clock/BIOS): If your laptop does not have its own BIOS battery, it may be necessary to reset the time in the BIOS.

  → No problem: The system time is automatically synchronized via the Internet at the latest after Windows startup and is correct again.

An internal battery cannot usually be completely disconnected from the power supply without disconnecting it electronically or physically. However, many laptops have a built-in safety function for this purpose:

1. via the BIOS/UEFI: Some manufacturers offer the Battery Disconnect or Internal Battery Disable option there. This disconnects the battery electrically until the power supply unit is reconnected.

2. via the switch in the service door: Some devices have a small slide switch or button under the maintenance flap that can be used to deactivate the battery before maintenance work.

3. manual disconnection: If none of these options are available, the battery can only be disconnected from the mainboard by qualified personnel or yourself with caution.

Tip: Check the instructions first! You will find over 250 video instructions for professionally opening and expanding your device in our series “My laptop from the inside”.

If your laptop battery is causing problems, a so-called battery reset can often help by restarting the internal charging electronics.

Instructions

1. Preparation: First disconnect the mains adapter from the device and switch it off completely.
2. Find the reset button: Look on the bottom or back of your laptop for the small hole, usually labeled"battery reset pinhole".
3. Perform reset: Press the button hidden inside carefully with a paperclip for about 4 seconds.
4. Wait: Then leave the device for about 5 minutes without a power adapter or other power source to ensure an unaltered result.
    

Your battery has now been successfully reset.

Unfortunately, it is not possible to "revive" a modern laptop battery in the true sense of the word, as the integrated protection and charging electronics automatically switch off in the event of severe deep discharge.

What you can do (diagnosis):

Carry out these steps to rectify problems with the electronics or software:

1. Check the power supply: First check that the power supply and charging socket are intact and that the battery is receiving charging current.
2. Charge overnight: Leave the laptop connected to the power supply overnight (even if no charging indicator appears). Sometimes the devices "wake up" deeply discharged batteries slowly.
3. System reset: If necessary, carry out a BIOS update or a power reset according to the manufacturer's instructions if the battery is not recognized.
    

Conclusion: If none of this helps, the battery is permanently defective and must be replaced. A professional battery replacement with an original or IPC own-brand battery is the safest solution.

These tools are used by our technical department to assess the overall condition of batteries (including stored goods) and to narrow down sources of error. If stored properly (ideally cool, dry and at 50% charge), the results often remain very good.

• BatteryMon: Shows how quickly your battery is charged and how long the charge lasts.
• AIDA64: Reads detailed data from the battery firmware (e.g. nominal capacity, charge cycles, wear level), which is essential for an accurate diagnosis.

• Common causes: Defective power supply/cable, dirty or loose charging socket, defective battery, overheating, problems with the mainboard/charging electronics or faulty software/BIOS settings (e.g. battery protection mode).
   

Your 6-point quick check

1. Power supply/cable: Test a different power supply (voltage/plug suitable) and check your cable/plug for breakage.
2. Charging socket: Clean it carefully and check for play.
3. Battery status: Check the battery LEDs/indicator.
4. System reset: Remove the power adapter and the battery (if removable). Press and hold the power button for 30 seconds to discharge the device.
5. Software: Check battery protection/threshold values in Windows/BIOS, carry out driver or BIOS updates.
6. Cross test: Test the device without battery (only power supply unit) or with another battery.
    

When is a spare part/service required?

• Power supply/cable: If it gets warm, beeps or has loose contact, you need to replace the power supply/cable.
• Charging socket: If the socket is wobbly or has no contact, the DC jack needs to be replaced.
• Battery: If the battery does not charge, inflates or loses capacity quickly, you need to replace it. You can find suitable batteries here.
• Mainboard: If these steps do not help, you will need a diagnosis for the mainboard/charging electronics.

• Which free battery diagnostic tools does IPC-Computer recommend?

Old or defective laptop batteries do not belong in household waste. They contain valuable raw materials, but also environmentally hazardous substances.

You have several safe and legally prescribed options:

• Hand them in at a retailer: Every retailer who sells rechargeable batteries - including us - is obliged to take back used batteries free of charge.
• Recycling center or collection point: Your local recycling center also accepts defective laptop batteries.
• Return by post: If you have ordered a new battery from us, you can send the old battery back to us securely packaged. We will take care of the proper disposal.
   

Safety tip: Always tape the battery terminals before disposal to avoid short circuits and the risk of fire.

Further information:

• Further legal information on the Battery Ordinance can be found here (IPC-Computer).

• No, not immediately: A new battery only reaches its full capacity after a few charging and discharging cycles (so-called "running-in" of the cells).
   
• Duration: After around 3 to 5 complete charging cycles, the battery will generally work at its optimum capacity. Slight fluctuations in runtime at the beginning are normal.
   

Important note: New batteries are partially charged. Fully charge the battery once before using it for the first time so that your system can correctly record the energy status.

• How do I calibrate my battery - instructions.

The average lifespan of a laptop battery is between 2 and 5 years, depending on usage, charging behavior and ambient temperature. The decisive factor is how many charging cycles the battery goes through - usually between 300 and 1000 cycles until the capacity noticeably decreases.

How to extend the service life:

• Avoid heat: Heat accelerates cell ageing - ensure good cooling.
• Optimal charging range: A battery level between 20 and 80 % is ideal.
• Storage: If you don't use your laptop for a longer period of time, store the battery in a cool and dry place at approx. 50% charge.
• Regular use: Even rarely used batteries should be charged and discharged occasionally.

When to replace? After around 2 to 5 years or when the battery life becomes significantly shorter, it is worth replacing it with a new battery to restore full performance.

• How do I care for and charge my battery properly?

A small amount of wear of 1% to 5% on new laptop batteries is completely normal and due to technical reasons.

• Cause: Every battery is checked (charged and discharged) at the factory to test its function. This results in minimal wear, which is stored in the battery management system (BMS).
• Other factors: Storage time and temperature differences can also slightly influence the displayed status.
• Complaint: You should only check or complain about the battery if the indicated wear is significantly higher than 5% or the capacity is noticeably lower.

Das war bei den Rundzellen Akkus welche von außen einfach entnehmbar war noch recht üblich. Seit einigen Jahren sind die Li-Po Akkus jedoch fest im Gerät verbaut. Ein Ausbauen ist hier mühsamer. Auch Hersteller wie Lenovo verzichten oft auf die Bios-Batterie. Deshalb braucht es auch zwingend den Hauptakku für die Pufferung der Bios Einstellungen.

Deep discharge is when the cell voltage of a battery falls below the permitted minimum. This damages the battery cells so that the battery can often no longer be charged or activated.

• Prevention (storage): To prevent this, you should fully charge the battery beforehand if it is not going to be used for a long period of time and store it in a cool, dry place (ideally: until charged). A battery left empty in the laptop can also discharge itself.
• Practical tip for reactivating
  If your battery no longer responds at all (could be deeply discharged), try the following:

1. Insert the battery into the laptop and connect the mains adapter.
2. Leave the device connected to the mains adapter overnight (at least 12 hours) without switching it on.
3. During this time, the charging electronics will try to gently revive the battery.

These three specifications describe the electrical performance of your battery and together determine the runtime of your laptop.

• Wh (watt hours): Indicates how much energy the battery can store in total. The higher the Wh number, the longer the runtime (depending on laptop performance and usage).
   
• mAh (milliampere hours): Stands for the amount of charge, i.e. how much power the battery can supply. For example, a 5000 mAh battery has 25% more capacity than a 4000 mAh battery with the same voltage.
   
• Volt (V): Refers to the operating voltage of the rechargeable battery. This value must match the original battery exactly (e.g. 10.8 V or 11.1 V). Deviations can damage the device.
   

For orientation: A typical 6-cell battery is 11.1 V / 4400 mAh / approx. 49 Wh and offers around 4 to 6 hours of runtime. Ultrabooks with 60-70 Wh often achieve 8 to 10 hours, while gaming laptops only have a runtime of 2 to 3 hours.

Rule: The same voltage (V) as the original is important. A higher Wh or mAh rating ensures a longer battery life if the battery is compatible.

Here you can find high-quality original laptop batteries or often more powerful IPC-Computer replica batteries.

• Basically: In most cases, changing the battery does not affect the manufacturer's warranty, as long as you use an original battery and no damage is caused to the device during installation.
• Battery accessible from the outside: You can change it yourself - this is expressly intended by the manufacturer.
• Battery installed in the device: It is advisable to read the warranty conditions here. As the underside of the laptop must be unscrewed, improper handling may invalidate the warranty.

Tip: We can carry out the replacement professionally in our workshop on request. Simply select installation included when purchasing the battery in the store.

• Looks are deceptive: modern counterfeits are virtually indistinguishable from the original. You should therefore not rely on logos and packaging.
   

The only reliable method: Data comparison

The only really reliable method is to compare the technical data between the battery label and the battery firmware (BMS/BIOS).

• This is how it works: You can read out the firmware data using free software (e.g. BatteryMon, AIDA64, HWiNFO).
   

Test features and indicators (warning signals)
 

• BMS data deviation: If the values displayed in the software (especially production date, cell manufacturer or design capacity) deviate from the information on the type plate, this is a forgery.
• Number comparison: Check the printed part numbers (FRU, P/N) with the manufacturer.
• Packaging: A standard brown box without the corresponding type plates is often an indication.
• Important (price & origin): Unfortunately, the price and purchase from the official distributor are no longer reliable factors, as dealers mix qualities and sell counterfeits at the original price.
   

Conclusion: As counterfeits represent a safety risk, it is advisable to only buy laptop batteries from trustworthy specialist dealers such as IPC-Computer.

As batteries are now usually permanently installed in the housing, the easiest way to find them is via the manufacturer and model name of your device.

This is how you can find the battery in our store:

1. Find model: You can find the full model number on the type plate on the bottom of your laptop or in the system settings (e.g. under device information).
2. Search: Enter the brand and model number (e.g. "HP Pavilion 15-eg0000") in the search bar of our store.
3. Result: Only suitable and tested batteries will be displayed automatically - regardless of whether they are original parts or compatible alternatives.
    

Tip: If you cannot find your exact sub-model number (e.g. 15-eg3413ng), you can search for the model series (e.g. 15-eg0000) without hesitation. Batteries are always identical and compatible within the model series.

Alternatively, you can also enter the part number (Part No.) of the old, removed battery directly in the store search field.

• Our recommendation: IPC-Computer always recommends the original battery. This comes directly from the manufacturer or its certified supplier (e.g. LG, Sanyo).

  → Original advantages: Precisely matched to the laptop model (electronics, protection circuit, cell quality), maximum service life, optimum performance and maximum safety.
   

• Replica risk: Although anonymous replica batteries are cheaper, they carry a significantly higher risk in terms of quality, safety, fit and service life.
   
• Safe alternative (IPC own brand): If the original battery is no longer available, IPC-Computer offers tested own-brand batteries as a safe alternative. These are tested internally and you can optionally extend the warranty to 2 years for a small additional charge.
   

Conclusion: If it is available, choose the original battery. If it is out of stock, our IPC own brand is a tested and safe alternative. You can find both variants in our store.

• How can I reliably identify counterfeit batteries or gray imports?

• Warranty & Guarantee: All original laptop batteries purchased from IPC-Computer are covered by the statutory warranty and a manufacturer's guarantee (in accordance with the store conditions).
   
• Regular warranty period: As a rule, the warranty period is 12 months from the date of purchase, unless otherwise stated in the item description.
   

What the warranty does not cover:

Batteries are wearing parts. The warranty covers material and manufacturing defects, but not the normal loss of capacity (wear and tear) that occurs over time or damage caused by improper handling (e.g. heat).

Your benefit: Warranty extension

• For an additional charge, you can purchase a 24-month IPC warranty extension in the online store.
• Warranty case: However, if your battery significantly loses power or has a technical defect within the warranty period, please contact our service team. We will examine the case in accordance with our warranty conditions and ensure fast, uncomplicated processing.

The runtime depends on the display brightness, processor load, temperature and battery age. You can improve it in two ways:

1. optimize software & usage

• Brightness: Reduce the screen brightness.
• Mode: Activate the energy-saving mode.
• Connections: Switch off unused WLAN or Bluetooth connections.
• Battery care: Ideally, keep the battery between 20% and 80% charge to conserve charging cycles and extend the service life.
   

2. upgrade through hardware

If your current battery is already low, you can consider buying a replacement battery with higher performance (more Wh).

• IPC advantage: IPC-Computer offers its own replacement batteries for many models, which often deliver 10-20 percent more energy content than the manufacturer's variants.

During calibration, the battery is fully charged once, then completely discharged and then fully charged again. This allows Windows 11 to recalculate the actual capacity and display the battery correctly again.

This is how it works step by step:

1. Open Settings→ System →Energy & battery.
2. Set screen and sleep mode to "Never" so that the laptop continues to run while discharging.
3. Fully charge the battery (100%) and then leave it connected to the mains for 1-2 hours.
4. Disconnect the mains adapter and leave the laptop running until it switches off automatically.
5. Conclusion: Fully charge the battery again (100 %). Then reset the power settings.
    

Important: Calibration only improves the battery status display, it does not restore lost battery capacity. If the battery remains low, it is advisable to replace the battery.

You can significantly extend the service life of your battery by charging it correctly and avoiding heat :
 

• Optimal charging range: Keep the battery level between 20 and 80 % if possible. Extremes (permanently below 10 or at 100 %) put unnecessary strain on the cells.
• Avoid heat: High temperatures are the biggest enemy of battery cells. Make sure your laptop is well ventilated and avoid direct sunlight or soft surfaces.
• Working on the power supply: Modern laptops are safe. They stop charging automatically as soon as the battery is full. Occasional work in mains operation is harmless.

• Wie kann ich die Akkulaufzeit meines Laptops erhöhen?

Power management in Windows directly affects how long your laptop lasts on a single battery charge by controlling processor power, screen brightness, fan behavior, and background processes. The actual runtime can vary by several hours depending on the profile you choose.

The most important power profiles at a glance

Additional fine adjustments

You can get an additional 30 to 60 minutes of battery life by using the advanced power settings. These include measures such as:

• Automatically turning off the hard drive after a period of inactivity.
• Dimming or turning off the display earlier.

The runtime is difficult to estimate as it depends on many factors (CPU, display, WLAN, graphics chip). However, you can roughly calculate it and extend it by taking simple measures.

How to calculate the battery life

The battery life (t) is calculated by dividing the stored energy (Wh) by the power consumption (W) of your laptop:

Battery life (t) = energy (Wh) / power (W)

Example (15.6" laptop): With a usual power consumption of approx. 20 W, a 60 Wh battery lasts for about 3 hours.

• Calculate energy (Wh): The stored energy (Wh) is calculated from the voltage (V) and the amount of charge (Ah).

  → The formula is: Energy (Wh) = voltage (V) * charge quantity (Ah)

  → Example: For a 6-cell battery with 4400 mAh (4.4 Ah) and 11.1 V, the result is: 48.84 Wh.

• Estimate runtime: Assuming a typical power consumption of approx. 20 W, the 48.84 Wh battery will last for approx. 2.5 hours (48.84 Wh/ 20 W).
   

Tips for extending the battery life

You can significantly increase the battery life by reducing the power consumption (power W):

• Display brightness: Reduce the brightness of the display as much as possible. Most of the energy is consumed by a display that is too bright.
• Energy-saving mode: Use the manufacturer's energy-saving options (e.g. under Control Panel → Power Options).
• Connections: Switch off the WLAN/Bluetooth connections if they are not needed.
• Peripherals: Disconnect external devices (e.g. hard disks) from the laptop.
• Background: Deactivate all unnecessary tools and programs running in the background.

• How does Windows power management affect battery life?

On average, a full charge takes between 1.5 and 3 hours.

Rule of thumb: A full charge of your battery generally takes approx. 30 - 50% longer than a full discharge (e.g. a running time of 2 hours corresponds to a charging time of approx. 2 hours and 48 minutes).

Factors influencing the charging time

The charging time depends largely on the battery capacity (Wh/mAh) and the power of your power supply unit.

Practical value: Many laptops reach around 80% charge after about 2 hours. The rest takes a little longer due to the gentle charging mode.

Exemplary charging times

• No, not really: modern laptops and batteries have intelligent charging circuits that prevent overcharging. When the battery is full, the power supply is automatically taken over by the mains adapter.
   
• Ageing: A constant full charge (100 %) over a long period of time can slightly accelerate the ageing of the battery. A charge level between 40 and 80 % is optimal for longevity.
   
• Tip for stationary use: Operate your laptop occasionally without the mains adapter to discharge the battery or remove the battery completely (if possible). Also ensure good ventilation (clean the ventilation slots!), as heat is harmful.

• Not a defect, but protection: If your battery only charges to around 80%, in most cases this is a battery protection function. It is intended to slow down cell ageing, as a constant full charge reduces the service life.
   
• Where is the setting? The limitation can be activated in the BIOS, in the manufacturer's software (e.g. Dell Power Manager, Lenovo Vantage) or directly in Windows.
   
• Customize in Windows: You can often find the setting under: Settings → System → Energy & Battery → Battery Status / Smart Charging. You can deactivate or adjust the protection here.
   
• Further steps: If the battery does not charge fully despite the adjusted settings, it may be advisable to calibrate or replace the battery.
   

• How do I calibrate my battery - instructions.

When opening a laptop and replacing an LED display, care, the right tools and technical understanding are crucial. Many current devices use very thin, partially glued display frames. This is particularly true for brands such as HP, Lenovo, Dell and Acer.

Important tips for a safe opening process:

• Use suitable tools: Use fine tools such as plastic spatulas, precision screwdrivers and suction cups if necessary.
• Loosen adhesive connections: Carefully loosen existing adhesive bonds. Ideally, use a little heat to avoid cracks in the thin frame.
• Be careful with the cable: Never pull on the cable when replacing the LED display. The eDP connector is extremely sensitive and can easily be damaged.
• Perform a function test: Before final assembly, always briefly test whether the new display is receiving signals and the lighting is working properly.

Why an original display is the better choice: To avoid unpleasant surprises during installation, we always recommend buying an original laptop display. This is the only way to guarantee that the fastenings fit exactly, the connector strip is in the right position and the picture quality (IPS or TN panel) corresponds to the factory settings. 

Practical support and visual help:

In our video series "My laptop from the inside" we clearly show how different laptop models are constructed and which steps are necessary to open them safely → Click here for the video series: My laptop from the inside (YouTube).

If you are unsure about opening it or have a device that is heavily glued or particularly compact, our technicians in the workshop will safely remove it and replace the LED display professionally → Link to repair registration.

The cost of replacing an LED display depends on the type of display installed in your notebook. In our workshop, clear all-inclusive prices apply (gross prices plus costs for the required display):

In addition, there are the costs for the appropriate LED display. Depending on the model, resolution and size, these are usually between around 65 and 250 euros. You can find the current display prices in our store. Please note that additional costs for shipping and packaging apply. Standard shipping within Germany starts at 4.50 euros via DHL or 8.50 euros via UPS. For a detailed overview of all additional costs and international shipping rates, please visit our information page.

The prices quoted are for professional installation in our workshop in Seelbach; they are final prices (including VAT).

Whether the repair of a defective laptop display is worthwhile depends heavily on the original purchase price and the device category.

1. economically viable for mid-range and high-end devices

A display replacement in our workshop currently costs 79 euros. Added to this are the costs for the LED display itself, which are usually between 65 and 250 euros, depending on the size and resolution.
This means that the total costs are usually well below 300 euros, which clearly pays off, especially for business, gaming or higher-end multimedia laptops. For devices in this price range, the functional value usually significantly exceeds the repair price.

Please note that additional costs for shipping and packaging apply. Standard shipping within Germany starts at 4.50 euros via DHL or 8.50 euros via UPS. For a detailed overview of all additional costs and international shipping rates, please visit our information page.

2. limited cost-effectiveness for very inexpensive devices

With inexpensive notebooks such as Chromebooks or entry-level models, whose new price is often only 250 - 400 euros, a repair is usually less economically viable. Replacing the display here often comes close to the residual value of the device.

3. weighing up sustainability

Even with older laptops - around five years and older - a repair often makes sense if the computer is otherwise in good technical and optical condition. It significantly extends the service life and avoids unnecessary electronic waste.

In short:

• For expensive devices such as business, gaming or premium models, a display repair is usually worthwhile.
• For very inexpensive entry-level models, you should check the cost-effectiveness on a case-by-case basis.
• Generally speaking, individual displays are inexpensive to replace and often offer good value for money.

• How much does it cost to replace a laptop display, AIO display or display unit?

Whether you should replace your laptop display yourself or use the Notebook Doktor service depends largely on your experience and the specific device model.

If you tend to have two left hands, we clearly recommend using our service for repairs. Our technicians know how to safely remove sensitive components. They check the replacement display directly during assembly and take care of the professional installation without risk to the housing or electronics.

If, on the other hand, you have a little sensitivity, motivation and basic technical understanding, you can generally carry out the replacement yourself. However, you should be aware of the current challenges:

• Many modern displays are firmly glued to the front frame and/or the rear display cover.
• The adhesive used is sometimes very strong, meaning that considerable force is required to remove it.
• As frames and front panels are becoming thinner and th inner, there is a risk that the plastic or retaining lugs will break or become deformed during removal.

Practical tip: Careful and gradual removal is crucial. It is best to use suitable tools and a little heat, for example hot air, to prevent damage to the housing.

Tip for finding spare parts: You don't have to remove your display first to find the right model. Using the manufacturer model navigation in the IPC Shop, you can easily find the right display based on your laptop model. This saves time and minimizes the risk of damaging the old panel unnecessarily.

• How do I open my laptop properly and what do I need to look out for when replacing the display?

A defective laptop display is often characterized by typical symptoms. However, depending on the type of damage, the problem can be in different places (display itself, display cable or graphics unit).

Typical signs of a defective display:

1. No picture, but the laptop starts up audibly
   If the fans start up, status LEDs light up and you hear start-up tones, but the display remains completely black, the backlight or the panel itself may be defective. Connecting an external monitor usually provides clarity.
2. Stripes, pixel patterns or flickering areas
   Horizontal or vertical lines, flickering or color disturbances usually indicate panel damage or a defective display cable. Here too, a test with an external monitor will help: if a clean image is displayed there, the fault is in the display.
3. Cracks or visible glass breakage
   Mechanical damage is clear. Even fine hairline cracks under the glass surface lead to black or discolored areas that no longer change. In this case, only replacing the display will help.
4. Lighting works, but no content is visible
   If the screen lights up, but no text or images are displayed, this indicates a defect in the signal path or in the display controller. The solution is to replace the display.
5. Color casts or irregular brightness
   Discoloration, dark spots or shadows are often caused by pressure marks or aged backlighting (LED). Here too, the laptop display must be replaced.

Tip for checking the cause: Before you classify the display as defective, you can carry out two simple tests:

• Start the laptop with an external monitor connected. If everything remains normal, the mainboard or graphics unit is OK.
• Also check whether the image flickers when opening and closing the display. In this case, the display cable could just be loose or broken.

Recommendation from the Notebook Doktor:

If you are unsure or there is visible damage, it is worth going to our IPC Computer service workshop. There we will check free of charge whether only the display needs to be replaced or whether there is another fault. You can easily request your display repair using our online form and send your device in for professional repair.

A flickering LED display on the laptop often indicates a problem in the signal or power path. The panel itself is not always immediately defective. The cause can usually be clearly narrowed down with a careful check.

Common causes of LED display flickering:

1. Loose contact on the display cable (eDP/LVDS)
   Opening and closing the laptop puts a lot of strain on the flexible connection cable. A broken cable or loose connector can lead to flickering. It is typical that the image changes in certain display positions. Test this by opening and closing the laptop display. If the flickering occurs, it is usually not the display itself that is faulty.
2. Fault in the LED backlight
   LED drivers or the power supply for the backlight can work irregularly. This results in visible brightness fluctuations or slight pulsation on the screen.
3. Graphics driver or software problems
   After system or driver updates, an incorrect graphics driver can disrupt the LED display clock. Reinstalling or rolling back to the last stable driver often helps.
4. Incorrect refresh rate or energy-saving modes
   Some laptops control the LED panel at a reduced frequency when energy-saving options are active. This is manifested by visible flickering. A fixed setting of 60 Hz often eliminates the effect.

When a new LED display is necessary:

If the flickering occurs permanently, cannot be remedied by changing the cable, driver or settings, or if brightness and color errors, lines or shadows also appear, the LED panel itself is damaged. Then the only solution is to replace it. You can easily order your IPC computer display repair using our online form.

Alternatively, you can also easily order a replacement LED display via the manufacturer model navigation in our store order. This means you don't have to disassemble your device to find the right replacement part. If you are unsure or the housing is heavily glued, our “Notebook Doktor” Service will safely replace it for you.

If your laptop display is only very dark and you can only dimly see content, this indicates a problem with the LED backlight or its control. The display itself continues to produce an image, but the lighting that makes it visible is not working correctly.

Possible causes:

1. Defective LED backlight
   In modern panels, LEDs are located behind or to the side of the actual screen as a light source. If this lighting fails partially or completely, the image is still generated but remains extremely dark.
2. Error in the display power supply or in the LED driver
   A problem in the voltage converter or in the cable (usually eDP) can result in the backlight not receiving enough power.
3. Brightness control or software error
   In rare cases, only the brightness control is affected, e.g. due to incorrect energy settings or outdated graphics drivers. A test with an external monitor helps to differentiate between software and hardware errors.
4. Cable damage between mainboard and display
   Particularly on laptops that are frequently opened and closed, a break in the display cable can result in the signal to the backlight no longer being transmitted reliably.

Procedure for isolating the fault:

• Connect an external monitor: If everything is displayed normally there, the mainboard is OK and the fault is in the display or cable area.
• Check brightness: Check whether the backlight is inadvertently reduced via key combination (e.g. Fn + F5/F6) or Windows power options.
• Workshop check: If the screen lighting has completely failed or the image is barely visible even at maximum brightness, the display or cable should be replaced.

Our recommendation:

In most cases, the cause is a defect in the LED backlight or the associated driver. As the display usually has to be opened for diagnosis and the frames are often heavily glued, we recommend a replacement by the “Notebook Doktor” Service. Via the manufacturer model navigation in our store to find the right replacement LED display without having to remove the old panel first.

In modern laptops with LED displays, the terms display, digitizer and display unit differ significantly. This distinction is crucial if you are looking for a suitable spare part or planning a repair.

1. LED display (panel)

The LED display is the actual image panel. It generates the visible image using a liquid crystal layer and LED backlighting.

• Function: displays image content, colors and contrasts.
• Replacement: technically challenging, as front panels and housing are often glued together.
• Defects: Image defects, brightness fluctuations, pixel defects or breakage.

2. digitizer (touch sensor glass)

The digitizer is a thin touch layer over the LED panel.

• Function: recognizes finger or pen input.
• Replacement: required if the touch function or glass surface is damaged.
• Independent of the LED panel, is glued separately on many devices.

3. complete display unit (LED display assembly)

The display unit contains all visible elements as a pre-assembled module:

• LED panel, digitizer (if applicable), housing frame, webcam, hinges and cover.
• Advantage: simple installation, minimal sources of error.
• Disadvantage: slightly higher costs as several components are included.

Note on current laptop designs (e.g. Dell)

Some manufacturers, especially Dell, are increasingly using complete LED display units instead of individual panels. At first glance, it is often not clear whether only one LED panel or a complete unit has been installed in the respective model.

A look at our store: There, the respective laptop model clearly indicates whether there is an individually replaceable LED display or just a complete display unit. This gives you immediate planning security for purchase and repair, including the costs incurred.

• What technical details are important when buying a laptop display?

The size of the LED display is an important criterion when it comes to replacement. It determines which panel and which design fits exactly in your laptop.

1. conveniently determine the size via the model

The easiest way to find the correct size is to check the model designation of your laptop. This can usually be found on the underside or in the system settings. If you enter it in our store, all compatible LED displays will be filtered automatically. This means you don't have to open your device or reach for the measuring tape yourself.

2. manual measurement only with experience

Alternatively, you can measure the visible screen diagonal (without frame). To do this, place the measuring tape at a lower corner and measure diagonally to the opposite upper corner. A value of 39.6 cm, for example, corresponds to around 15.6 inches. However, if you are less experienced, you should be careful when removing the frame, as modern frames are often thin and glued.

3. when the workshop can help

If you are unsure which size or variant (individual display or complete unit) is installed in your device, our service can help you. In many cases, it makes sense to use our “Notebook Doktor” Service with the inspection. Our technicians can determine the exact LED display and replace it professionally - without risk to the housing or connection sockets.

Important note on spare parts Make sure you buy an original spare part. In our storeyou will find a large selection of perfectly fitting original displays. Simply enter your laptop model in the search to get guaranteed compatible spare parts. The picture quality, the connections and the frame will be a perfect match.

Finding the right replacement display is easier than many people think. A systematic approach is crucial. The model number, the design of the display and any special features of the manufacturer play an important role.

Step-by-step guide to finding a display in the IPC spare parts store:

1. Determine laptop model
   On the underside of your laptop, you will usually find a label with a model name or serial number. This information is the basis for the search in the IPC-Computer Shop.
2. Use manufacturer and model navigation
   You can use our manufacturer model navigation to filter directly by your laptop model. This will only show you compatible displays without having to remove the old display first. This saves time and prevents incorrect orders, which are quite likely due to the different designs and technical features. Pay attention to whether your laptop has a glossy or matt display and what resolution it has, for example Full HD or 4K. These features are clearly indicated in the store.
3. Consider the challenges of modern designs
   Many current laptops have glued front panels and very narrow display frames. This makes removal difficult and can lead to breakage if care is not taken. It is therefore often advisable not to open the display until you already have the new spare part. Alternatively, you can make use of the Notebook Doktor Service if you are unsure. Real added value for IPC customers: Suitable adhesive strips are already included with all bonded displays.
4. Choose original or compatible
   IPC Computer offers both original spare parts and tested compatible displays. Both variants are of high quality and are carefully sorted by model number and technical specification. Often the displays do not differ at all and the identical component is supplied. Only the different source of supply for the compatible display allows a significantly better price.

Tip: With over 20 years of experience in the spare parts trade and workshop service for laptops, IPC Computer can help you reliably. We can support you with the selection or take care of the professional installation of your new display. You can order a laptop or all-in-one display replacement here → Link to the repair registration.

• How do I find out what display size I need for my laptop?

When buying a new LED display, precise technical features count. This is the only way to ensure that the panel is really compatible and the picture quality is right. Here is an overview of the most important parameters:

Pro tip:
Instead of laboriously comparing technical values, simply check your laptop model via our store via the manufacturer/model navigation. The system filters all compatible displays automatically. The size, connection, resolution and installation type are guaranteed to match. Alternatively, you can also have the defective display replaced inexpensively using our repair order form. Link to the form.

You can search by using the model-navigation on the top left of the site.

If you know the replacement part number of the part you need, you can enter it in the quick search. However, we still need the model number of your notebook to check the compatibility, please enter it in the comment field of your order.

Yes, this is possible. The following steps are necessary to ensure that the laptop continues to run when closed and does not go into standby mode:

• Accessories: External monitors, keyboard and mouse must be connected to the docking station.
• Power: The laptop must be charged via its power supply unit or the docking station.
• Settings: In the Windows power options, you must select the Do nothing setting under the When closing option.
• Important note: Some laptops require an open keyboard surface for cooling. If your device gets very hot, you should leave it open a little to be on the safe side.

You can see the exact settings in this video:

This will help you get the most out of your docking station:

• Check the connection:
  Check which connection your laptop has - USB-C, Thunderbolt or proprietary dock port - and always use the original connection cable.
• Connect the cables correctly and observe the order:
  Connect the docking station to the power supply first (if a power supply unit is required), then connect the laptop first and peripherals (monitor, mouse, keyboard) last.
• Install drivers:
  Download and install the latest drivers or firmware from the manufacturer, especially for DisplayLink or Thunderbolt docks.
• Use connections correctly:
  • Connect monitors to the HDMI, DisplayPort or USB-C video outputs provided
  • USB devices to the data ports (marked blue)
  • Connect network via LAN port
• Check power supply:
  Many docking stations charge your laptop automatically. Make sure that the power (watts) is sufficient.
• Safely remove devices:
  Always eject external drives before disconnecting the cable to avoid data loss.
• Do not overload:
  Too many connected devices (e.g. monitors and hard disks) can lead to a loss of performance. Check the technical data to see the maximum number of devices supported.
• Ensure ventilation:
  Docking stations should be free-standing so that they do not overheat. Docking stations that are too hot can cause connection interruptions and other faults.
• Check software settings:
  Arrange monitors and set audio output (docking station vs. laptop) correctly in Windows under "Display settings".

Tip: If the connection should hang, it often helps to briefly unplug the main cable and plug it in again to reinitialize the connection.

This depends on the respective device and the Bios settings (UEFI). Many business laptops have the necessary "Power on by AC" or "Wake on Dock" function integrated. In this case, the device can be easily switched on using the button on the docking station, even if the lid is closed.

For devices without this function, the laptop must be switched on manually using the power button.

Possible causes and solutions at a glance:

• USB-C or Thunderbolt port without data function: Some laptops have USB-C ports that are only intended for charging and do not enable data or image transfer.
• Incorrect or defective cable: Only use USB-C or Thunderbolt cables that support data, power supply and video signals. It is best to only use the original cable.
• Drivers are missing or out of date: Docking, chipset and graphics drivers should be updated directly from the manufacturer.
• Outdated firmware: Always use the latest firmware and BIOS versions.
• Docking station not sufficiently supplied with power: Some laptop models require a separate power supply unit on the device and a second power supply unit on the dock.
• Limited compatibility: In rare cases, docks from brand manufacturers such as HP, Dell or Lenovo are not 100% compatible with other brand laptops.
• Thunderbolt security active: With Thunderbolt connections, the connection must be confirmed manually in Windows for the first time.
• Operating system problem: A restart or testing on a different USB or Thunderbolt port can help.
• Check the device manager: If the docking station is displayed with a warning symbol. Recommendation Reinstall driver.
• Docking station overheats or hangs: Disconnect the docking station completely from the power supply, wait briefly and reconnect.
• Port or accessory defective: Test the docking station on another laptop.
• Windows power management: The USB power saving function can block the docking station and should be deactivated

Tip: If you are unsure about compatibility, our service team can help. In our IPC-Computer Shop you will find tested docking stations for almost all laptop models.

These can be possible causes of connection problems between your docking station and laptop:

• Limited port function: not every USB-C port supports image or data transfer, some are for charging only.
• Incorrect USB cable: Many USB-C cables only transmit power. Therefore, use a fully-fledged cable that also supports data and video signals. It is best to use the original cable from the docking station.
• Missing power supply:Some docking stations require their own power supply unit. Check whether the status LED on the docking station is lit.
• Outdated drivers: Install the latest docking, graphics and chipset drivers directly from the manufacturer to ensure compatibility.
• Firmware updates necessary: Especially with Thunderbolt or branded docking stations, a firmware update can resolve connection issues.
• Lack of compatibility: Manufacturers such as HP, Lenovo, Dell or Asus often have manufacturer-specific docks. Check the compatibility list to avoid malfunctions.
• System hang: Restarting the system or testing on a different USB-C port can resolve detection errors.
• Incorrect BIOS settings: In the BIOS or UEFI, functions such as Thunderbolt or USB-C mode may be disabled and must be enabled manually.
• Mechanical defects: Plug connections and cables should be checked for visible damage or loose contacts.
• Bandwidth overload: If too many devices are connected, the available power or bandwidth may be exceeded. Disconnect other USB devices as a test.
• Dock overheating: Contacts and ventilation openings of the docking station should be cleaned. Let the device cool down briefly and test the connection again.
• Problems after standby mode: The connection may be disrupted after standby mode. Disconnect the docking station briefly and reconnect it.
• Error in the Device Manager: Check in the Device Manager whether the docking station is recognized correctly or is marked with a yellow warning symbol. You may need to reinstall the driver.

Tip:
If you are unsure which docking station fits your laptop, you can find tested and compatible models here: Docking stations in the online store at IPC-Computer.

Although docking stations are extremely practical, there are some risks you should be aware of to protect your hardware:

• Power supply overload: If the docking station provides too little or too much power (watts), the laptop may not charge properly or may overheat.
• Cheap or inferior docks: Cheap, uncertified products can lead to short circuits, overheating or data loss.
• Recommendation from the Notebook-Doktor: Only use original branded goods or IPC-Computer docks.
• Incompatible connection: An incorrect or poorly supported USB-C/Thunderbolt port can cause hardware errors or failures.
• High current load on USB ports: If too many devices (external hard disks, monitors, chargers) are connected at the same time, voltage drop or instability may occur.
• Driver or firmware errors: Outdated software can cause disconnections or even system crashes → Update drivers and firmware regularly.
• Overheating during continuous operation: Sufficient ventilation should be ensured for heavily loaded docks (many monitors, devices, LAN).
• Firmware security vulnerabilities: Some Thunderbolt docks can theoretically have security vulnerabilities. Up-to-date firmware protects you from such risks.

Here you can find secure docking stations from HP, DELL, Lenovo and IPC-Computer - link to the store.

The main difference lies in the type of connection and the range of functions:

• The classic port replicator: This is connected via a universal connection such as USB. It is compatible with many different devices and is ideal if you only need basic functions such as additional USB ports or audio connections.
• The classic docking station: This uses a manufacturer's own (proprietary) interface and is therefore often only suitable for a specific laptop series. The advantage: As the connection is made directly to the laptop's internal controller, it offers a higher bandwidth for monitors and LAN. It also enables special functions such as a dedicated power button or operating the laptop when it is closed.
• Modern hybrid solutions (USB-C and Thunderbolt): Current port replicators that are connected via USB-C or Thunderbolt combine the advantages of both worlds. They use a standardized connector and are therefore extremely compatible, but also offer the high bandwidth of a docking station. This makes it easy to operate multiple monitors, LAN and card readers. You can often even charge your laptop or switch it on and off using the same cable.

Conclusion: If you need a simple extension for changing devices, a port replicator is the right choice. If you are looking for a solution perfectly tailored to your laptop with extended functions, go for a docking station.

Whether you are looking for a replicator or a docking station, you will find the right device for your laptop in our store.

Yes, this is generally possible. As standards such as USB-C, USB 3.0 and Thunderbolt work across all manufacturers, you are not necessarily tied to the brand of your laptop.

However, to ensure that the docking station works properly, you should pay attention to the following points:

• The right connection: Check whether your laptop has a USB-C port with DisplayPort Alt Mode (for image transmission) or a Thunderbolt connection. For older USB 3.0 ports, you will need a docking station with DisplayLink technology.
• The required charging power: The docking station should provide enough watts to charge your laptop during operation. A device with 65W is sufficient for many office laptops, while powerful workstations often require 100W or more.
• Drivers: While original docks are often recognized immediately, you may have to install drivers once for third-party providers so that all ports and monitors are addressed correctly.

Tip: You can search for your specific laptop model in the IPC Shop. There we show you all docking stations across all brands that have been technically tested and are guaranteed to be compatible with your device.

Whether a Thunderbolt docking station is necessary or a USB-C docking station is sufficient depends heavily on your requirements. Here is a quick check to help you make the right choice:

When a USB-C docking station is sufficient: A USB-C docking station is usually sufficient for normal everyday use in the home office or office. If you mainly use office applications, surf the internet or make video calls, it offers enough power. It transfers data at up to 10 or 20 Gbit/s, charges your laptop and usually connects to an external 4K monitor without any problems.

When a Thunderbolt docking station makes sense: A Thunderbolt docking station is worthwhile if you have professional hardware requirements:

• Multiple monitors: you want to use two 4K monitors or even an 8K display simultaneously with a high refresh rate.
• High data volumes: You regularly work with large files, for example when editing video or graphics, and need transfer rates of 40 to 80 Gbit/s.
• Daisy chain: You want to operate several devices such as monitors and external storage drives in series on just one connection.
• Stability: You value the most stable connection for high-end peripherals.

In short:

• For standard applications, a USB-C docking station is the inexpensive and perfectly adequate choice.
• For performance-intensive work (video editing, CAD, 3D design), investing in a Thunderbolt docking station is the right decision.

Tip: First check the connection on your laptop. If your device does not have a Thunderbolt port, you will not be able to take advantage of the speed benefits of a Thunderbolt docking station. In this case, a USB-C docking station is technically the more sensible choice.

Finding the right connection solution doesn't have to be complicated. Here are the most effective ways to find the right model:

1. The easiest way: Use the IPC store filter In our online store, you can filter specifically by manufacturer and model. This will automatically show you all suitable spare parts and accessories. This is the safest way to find a docking station that really fits your device technically.

   → Find suitable docking stations at IPC-Computer here

2. Check the connection type and functions on the laptop Not every connection just looks different, it can also perform different tasks. Check the following points on your device:
   • Connection type: does your laptop have USB-C, Thunderbolt or a manufacturer-specific port from HP, Lenovo or Dell?
   • DisplayPort Alt Mode: Only if your USB-C port supports this protocol can it transmit video signals to external monitors. Look for a small "D" symbol or a lightning bolt symbol for Thunderbolt next to the port.
   • Power requirements: Check the required wattage of your laptop. A docking station that is too weak cannot charge the battery sufficiently during operation.
3. Manufacturer specifications and compatibility A look at the technical data or manual of your laptop will often reveal which protocols are supported. Many manufacturers also offer compatibility lists. Also note the operating system: while many models work with Windows via plug-and-play, some require special DisplayLink drivers for macOS or Linux.
4. Difference between docking station and port replicator In common parlance, the terms are often used interchangeably, but there are differences:
   • Classic docking station: this often uses a proprietary connector on the underside of the device or a fixed mechanical snap-in function. It is usually tied to a specific model series from the manufacturer.
   • Port replicator: These modern solutions are universally connected via a USB-C or Thunderbolt cable. They are more flexible and can often be used across manufacturers.

Expert tip: Some high-quality models, such as the IPC Computer Thunderbolt 4 Quad Display Dock, even allow up to four monitors to be connected simultaneously.

Thunderbolt 4 and Thunderbolt 5 differ significantly from conventional USB-C in terms of technology and performance, even though they use the same type of connector.

Thunderbolt 4 compared to USB-C:

• Guaranteed bandwidth: Thunderbolt 4 also uses the USB-C connection, but offers a guaranteed bandwidth of 40 Gbit/s - USB-C, on the other hand, usually only 10 to 20 Gbit/s, depending on the version (e.g. USB 3.2 or USB 4).
• More monitors: It supports the simultaneous operation of two 4K monitors or an 8K display, while USB-C can usually only control an external display with a lower resolution.
• Safe charging: Thunderbolt 4 delivers up to 100 W charging power (Power Delivery) and can transfer data, image and power via one cable.
• Daisy-chain: Thunderbolt 4 also enables daisy-chain connections, i.e. connecting several devices (e.g. monitors, storage drives, docks) in series via just one connection - a function that does not work reliably with normal USB-C.

Thunderbolt 5 compared to Thunderbolt 4 and USB-C:

• Extreme speed: Thunderbolt 5 doubles the bandwidth to 80 Gbps and can dynamically increase to 120 Gbps for video output if required - ideal for multiple 8K displays or high-end VR solutions.
• Enormous power: It supports a charging power of up to 240 W, allowing even powerful workstations or gaming laptops to be operated efficiently.
• Stability: Thanks to an improved signal architecture, Thunderbolt 5 enables more stable transmissions and lower latencies - especially for professional users with high demands on data, image and audio performance.
• Compatibility: Like Thunderbolt 4, Thunderbolt 5 is fully backwards compatible with USB4 and USB-C devices, so existing accessories can continue to be used.

In short:
USB-C is the universal all-round connection for everyday applications, while Thunderbolt 4 and especially Thunderbolt 5 are designed for professional users with high demands on speed, graphics performance and power supply. Thunderbolt 5 sets a new performance standard in the field of external expansion solutions for laptops and workstations

Here you can find Thunderbolt 4 and 5 docks as well as USB-C docks: Link to IPC-Shop.

Before you decide on a docking station or connect it, you should check these important points:

• Check the connection type:
  Does your laptop have USB-C, Thunderbolt, DisplayPort or a manufacturer-specific dock port? Only this will determine which docking station fits.
• Check supported functions:
  Not every port transmits power, data and image signals. Check whether your port supports DisplayPort Alt Mode or Thunderbolt.
• Performance and power supply:
  The docking station should provide enough charging power (watts) for your laptop, otherwise it will not charge the battery during operation or only very slowly. To provide a stable power supply for the device and accessories, the docking station should deliver approx. 30 to 40 watts more power than your original laptop power supply.
• Check model and brand compatibility:
  The easiest way is to search for suitable docks by manufacturer and model in the IPC Shop - suitable models are listed there.
• Number and type of connections:
  Think about which monitors, USB devices or network cables you want to connect. Depending on use, several HDMI/DisplayPort outputs or LAN ports may be useful.
• Focus on future-proofing:
  models with Thunderbolt 4 or 5 are preferable to the established USB-C connection, as they offer higher bandwidths for monitors.

Tip:
In our store, you can filter docking stations by laptop manufacturer, connection type and performance to find suitable models directly → To the docking stations at IPC Computer.

A docking station is particularly useful if your laptop has too few connections. It also offers you significant advantages in terms of convenience and flexibility, as you only have to plug in or unplug a single cable.

• Expanding the variety of connections: A single connection allows you to use additional USB ports, HDMI/DisplayPort interfaces, audio connections, SD card readers and network connections that are often missing from the laptop itself.
• Convenient workstation organization: Instead of connecting several cables individually, a single handle is all you need to connect all devices such as monitors, keyboard, mouse, printer and external hard drives at the same time.
• Power supply and charging via the docking station: Especially for MacBooks or devices with only one USB-C port, it is practical that the dock can supply the laptop with power at the same time - leaving the charging port free for other tasks.
• Support for multi-monitor setups: Multiple screens can be connected with a docking station, even if the laptop itself only has one or no video output.
• Faster data transfer: Modern USB-C or Thunderbolt docks use high transfer rates, which speeds up working with external drives and large files.
• Clean cable organization: By connecting all devices centrally to the dock, there is less cable clutter on the desk and a tidy working environment.
• Easy mobility: If you frequently switch between work and travel, you only need to unplug or plug in one cable instead of connecting each device separately.
• Future-proof: High-quality docks with USB4 or Thunderbolt 4 technology are backwards compatible and can continue to be used with future devices.

A docking station is therefore a sensible investment, especially for modern, minimally equipped laptops, to increase comfort and performance at the workplace. You can find the right dock here in the IPC Shop.

Yes, this is technically completely harmless. A more powerful power supply poses no risk to your hardware, as the docking station and the laptop only draw as much power as they currently need.

The only small disadvantage is usually the slightly higher price for a power supply unit with more watts.

You should pay attention to this:

• Overcapacity is safe: If you operate a docking station with a 130W power supply, even though your laptop only requires 65W, this is actually beneficial. The power supply gets less warm and offers enough reserves for additional USB devices.
• Danger if the power supply is too weak: Only the reverse is critical. If the power supply unit is too weak, the docking station cannot pass on enough power to the laptop. The result: The battery charges extremely slowly (or not at all) and connected devices such as hard disks can lose their connection.
• Voltage must be correct: While the wattage (power) may be higher, the voltage (volts) must match the docking station's specifications exactly.

In short, a more powerful power supply is a good investment in the stability of your workstation. This will ensure that there is enough power left to charge your laptop even when all USB ports are fully occupied.

Whether you can charge your laptop via the power supply of your docking station depends largely on the power, voltage and connection type.

Here are the most important points you should check:

1. Power:
   The power supply unit of the dock must deliver a higher power (watts) than the power supply unit of your notebook. Example: If your laptop comes with a 90-watt power supply unit, the dock should be equipped with at least a 120-watt power supply unit (130 watts is optimal). Only then will there be enough power available to charge the notebook during operation.
2. USB-C or Thunderbolt:
   With USB-C docking stations or Thunderbolt, it is crucial that Power Delivery (PD) is supported and that the wattage is approx. 30-40 watts higher than that of the laptop power supply.
3. Manufacturer compatibility:
   Some manufacturers such as Lenovo, HP or Dell use the firmware to check whether it is an original or certified power supply unit. Power supply units that are not recognized or are too weak can display error messages or charge the notebook insufficiently. IPC docks are 100% compatible with all manufacturers and can be purchased without hesitation and used without functional restrictions.

We offer a large selection of suitable models in the store, which are always displayed with the corresponding laptop model.

• How do I find out how much power (watts) my AC adapter has?
• How do I find the right AC adapter in the IPC Shop?

No, usually not. With current Windows 10 or 11 systems, the necessary drivers are already included or are automatically installed in the background when the device is connected for the first time. An active Internet connection is required for this.

If the docking station is still not recognized, these steps will help:

• Check the manufacturer's website: Download the drivers directly from the manufacturer of the docking station or port replicator.
• Windows Update: Check for updates manually, as Microsoft often adds suitable driver packages.
• Device Manager: Use the "Update drivers" function to have Windows search for the appropriate software.
• Special case DisplayLink: If your docking station uses DisplayLink technology, you usually have to install the appropriate manager manually so that the monitors show a picture.

Tip: Also keep the chipset drivers of your laptop up to date so that the USB-C or Thunderbolt ports can communicate with the docking station without errors.

The installation of the DisplayLink software is necessary so that your laptop can control additional monitors via a docking station or an adapter.

1. Download the driver software First download the appropriate installation package for your operating system via the following links:

   For macOS: Download DisplayLink Manager

   For Windows: Download DisplayLink graphics driver

2. Installation under Windows
   1. Start the downloaded EXE file by double-clicking on it.
   2. Follow the instructions of the installation wizard.
   3. As soon as the installation is complete, Windows usually recognizes the connected hardware automatically. A restart is recommended.
3. Installation under macOS
   1. Open the downloaded DMG package and start the installer.
   2. Follow the steps and enter your user password when prompted.
   3. Important additional step: After installation, you must select Screen Recording in the System Preferences under Privacy and Security and activate the DisplayLink Manager there. Only then can the image signal be transmitted.
4. Activate autostart To ensure that your monitors work immediately after every startup, you should activate the Launch automatically after login option in the DisplayLink Manager (the icon in the top menu bar on the Mac or in the taskbar on Windows).

Helpful video tutorial: In this video, we show you the entire process step by step using a MacBook as an example:

Our advantages for reslleres:

• Attractive Business prices with enhanced conditions
• Access to detailed exploded drawings of many manufacturers
• Technical support in case of notebook problems through our experts
• Personal contact
• Immediate delivery
• No shipping charges on orders of 150€ or more

Our reseller registration can be found here.

You can delete your account incl. all orderdatas under the following link

Delete account

Many spare parts are ordered directly from the manufacturer. Because we often order large quantities, we are offered attractive pricing, which we will gladly pass on to you.

Basically, we want to supply you with the correct and suitable spare part as quickly as possible. When ordering, please always tell us your exact notebook model using the spare part order number.

Please enter the model designation in the comments field when placing your order.

Here you will find an overview to identify your model.

If available, please always check again on the basis of the picture whether the spare part ordered is identical to the spare part you require. If you have any doubts based on the picture, please let us know. We will then check the conformity of the part in detail.

Der Akkutausch eines Lenovo Akkus kostet pauschal 69 EUR incl. MwST. zzgl. dem Akku. Die Eingenmarke Akkus kosten zwischen 29 EUR und 45 EUR. Original-Lenovo-Akkus zwiscen 59 EUR und 119 EUR.

Ein Akkutausch incl. Akku kostet bei IPC-Computer immer 69 EUR incl. MwSt. zzgl. dem Kaufpreis des Akku. Eigenmarke Akkus von IPC-Computer kosten zwischen 29 EUR und max. 45 EUR. Original-Akkus zwischen 59 EUR und 119 EUR . Link zu den Preislisten

Apple liegt meist auf Platz 1 bei der Langlebigkeit. Platz 2: Lenovo ThinkPad (robust, gut wartbar). Danach: ASUS Zenbook – schlank, solide verarbeitet, häufig gute Akkulaufzeit. Alle anderen Hersteller haben gute und wenigergute Modell-Serien. hier macht es keinen Sinn pauschale Aussagen zu treffen.

Nach über 15 Jahre Erfahrung im Bereich Notebook Reparatur & Service und Ersatzteile Vermarktung können wir diese Hersteller uneingeschränkt empfehlen: ACER, ASUS, Lenovo

If a spare part is no longer available from IPC-Computer and the manufacturer, it will be displayed as EOL in the shop. The product can no longer be ordered in the shop. Nevertheless, we often receive further inquiries if we can deliver. We only show the status EOL if it is 100% guaranteed that an item can no longer be delivered.

If there is still a theoretical chance of availability, we always set the status: Items with delivery problems.

Almost all manufacturers set spare parts to EOL (= End of Life) status when they have been sold out. The article is then no longer available from the manufacturer and thus discontinued. The manufacturer is also no longer able or willing to produce this spare part.

When viewing spare parts in our shop, you sometimes find the notion "left/right" added to the title of e.g. rubber feet or fans. This describes on which side of the device the particular spare part will be installed. Important: left/right when looking at the device from the front.

On our YouTube channel you can find many videos about the installation of different parts, however they are in German. The repairs done in these videos are only example and details can vary depending on your laptop.

Please also see "Wie öffne ich meinen Laptop? Die neue „do it yourself“ Video-Serie".

The exact model number is usually found on a label on the back of your device.

Here you can find some pictures with examples.

Wenn du eine Datei löschst, wird sie vom Betriebssystem nicht sofort vollständig entfernt, sondern der Speicherplatz wird lediglich als „frei“ markiert. Deshalb ist es wichtig, nach einem Datenverlust keine weiteren Daten auf das betroffene Speichermedium zu schreiben, um die Chancen auf eine Wiederherstellung zu erhöhen. 

Oft lassen sich verlorene Dateien bereits über den Papierkorb oder die „Vorgängerversionen“ in Windows wiederherstellen; falls das nicht hilft, bieten spezielle Datenrettungsprogramme wie Stellar Data Recovery umfassende Möglichkeiten. 

Die Software sucht nach wiederherstellbaren Dateien auf dem ausgewählten Medium und ermöglicht, diese auf einem separaten Speicherort zu sichern – das betroffene Laufwerk sollte nicht weiter benutzt werden, um Überschreiben zu vermeiden. 

Auch wenn eine Festplatte formatiert oder eine Partition gelöscht wurde, kann eine Datenrettungssoftware oft noch viele Dateien rekonstruieren, wobei die ursprüngliche Ordnerstruktur jedoch verloren gehen kann.

Mehr dazu in diesem Video:

Die Lebensdauer eine Original Lenovo Akkus beträgt zwischen zwei und fünf Jahren. Die meisten Lenovo Akkus erreichen die üblichen 300 bis 500 vollständigen Ladezyklen, bevor der Verschleiß größer 20% beträgt. Wichtig ist das Lademanagement auf 80% zu begrenzen.

Yes, you can connect an external graphics card (eGPU) to many modern laptops - but only if certain technical requirements are met. An eGPU consists of an external housing with its own power supply into which a desktop graphics card is inserted. The connection to the laptop is usually made via Thunderbolt 3, Thunderbolt 4 or USB4, as only these interfaces offer sufficient data bandwidth for smooth graphics transfer.

Requirements for the use of an eGPU:

• The laptop must have a Thunderbolt 3, Thunderbolt 4 or USB4 port with PCIe support.
• Both the BIOS and the operating system (Windows 10 or 11) must support eGPU connections.
• The eGPU housing requires its own power supply unit, usually with an output of 300 to 600 W.
• The housing and graphics card must be mechanically and electrically compatible (PCIe x16 standard).

Restrictions:

• The performance is around 10-20% lower than the same graphics card in a desktop PC, as Thunderbolt offers a lower bandwidth.
• eGPU docks are expensive (typically from around €300 plus graphics card).
• Not all laptops officially support eGPUs. You should therefore always check the manufacturer's compatibility list before buying.

In most modern laptops (as of 2026), the graphics card is soldered directly to the mainboard, so it is generally not possible to replace it. However, there are some exceptions and test options that you can use to determine whether your device is one of these exceptions.

1. model research (MXM slot):
Search the Internet for your laptop model together with the term"MXM" (Mobile PCI Express Module). Only laptops with an MXM slot have a modular graphics card. This usually applies to older or very powerful gaming laptops (e.g. Alienware, MSI, Clevo).

2. Check the service or repair manual:
Manufacturers such as Dell, HP or Lenovo often offer detailed service manuals online. If only the replacement of the entire mainboard is described under "Graphics card", the GPU is permanently soldered.

3. exceptions - modular systems:
Some newer devices such as the Framework Laptop use a modular design and allow components to be replaced - however, these systems are still rare.

4. read out hardware:
You can use the Windows tool "dxdiag" (Windows key + R → "dxdiag" → Display tab) to find out which graphics chip is installed. This helps to identify compatible spare parts.

You can find a large selection of suitable replacement mainboards for your specific laptop model in our IPC Computer Shop.

Retrofitting is only possible if an MXM module (Mobile PCI Express Module) has been installed in the laptop.

• Between 2015 and 2017, most major manufacturers (including Dell, HP, MSI and Clevo) discontinued the production and integration of MXM graphics cards in standard laptops.
• From 2018 at the latest, the trend towards permanently soldered GPUs (BGA design) finally prevailed, as this design enabled thinner devices and lower production costs.
• After 2020, MXM modules were only occasionally manufactured in industrial, medical or military systems, but no longer for the consumer laptop market.

This has effectively made it impossible to upgrade graphics cards in laptops.

You can find a large selection of suitable replacement mainboards for your specific laptop model in our IPC Computer Shop.

Feasibility:
Most notebooks are equipped with so-called onboard graphics, in which the GPU and mainboard are inseparably connected. This means that it is not possible to replace the graphics card in the traditional way, as is the case with a desktop system.

Costs and effort:
To repair the defective graphics chip, it must be removed and re-soldered using special BGA soldering equipment. This work requires experience, precision and machine support, which means that the costs start at around €489 gross and can be higher depending on the device and graphics chip.

A repair only makes sense if it is a high-quality device. With older or budget-oriented notebooks, on the other hand, it is usually more economical to replace the mainboard or the entire device.

As a rule, a laptop graphics card repair is no longer considered cost-effective if the repair costs are more than around 50% of the current new price of the device. This rule of thumb takes into account both the technical risks and the current value of the laptop.

If you don't need particularly high graphics performance, i.e. you mainly use office applications, the internet, streaming or light image editing, an integrated graphics card is usually the better and safer choice. These GPUs are integrated directly into the processor, consume less power, generate less heat and therefore extend the battery life and lifespan of your laptop. In addition, devices with integrated graphics are generally cheaper and less prone to repairs, as no additional hardware is soldered onto the mainboard.

A dedicated graphics card is only worthwhile if you regularly use performance-intensive applications such as 3D design, CAD or gaming. Although it offers significantly more performance, it also generates more heat, fan noise and power consumption. This can lead to a higher load on the components in the long term.

Conclusion:
If you don't need strong graphics performance, it's better to choose a laptop with an integrated GPU - it's more energy-efficient, more durable and the safer choice for everyday use.

Yes, a defective graphics chip can be the cause, but there is often another component behind it, e.g. the display, a driver problem or the power supply.

Here's how you can narrow down the defect:

1. connect an external monitor:
Connect your laptop to an external monitor or TV via HDMI or DisplayPort.

• Image available: The GPU is working, the fault is probably on the laptop display or the display cable.
• No image on both monitors: Defects in the graphics card, RAM or mainboard are possible here.

2. reset the graphics driver:
Press Windows + Ctrl + Shift + B to reinitialize the graphics driver. If the screen flickers briefly or you hear a signal, the system is still responding.

3. watch out for graphical artifacts:
Before a total failure, visible colorful stripes, dots or flickering strongly indicate a hardware failure of the GPU or the video memory (VRAM).

4. check the backlight:
Shine a flashlight at an angle onto the dark screen. If you can dimly make out windows or icons, only the backlight is faulty - not the graphics card.

5. test BIOS/UEFI:
Press the BIOS key at startup (often F2, F10 or Del).

• Image available in BIOS: There is probably a software or driver problem.
• No image: This indicates a hardware defect.

If you want to have the graphics chip repaired, this is possible in the IPC-Computer Shop by ordering the mainboard repair flat rate. You can find more information here. Alternatively, you can also order a new mainboard in the store.

Yes, excessive heat during gaming can seriously damage your laptop's graphics card in the long term. If the GPU regularly reaches high temperatures (above approx. 85-90 °C), the risk of solder joint cracks, graphics errors (artifacts) or premature failure of individual components increases considerably. In addition, many laptops automatically reduce performance ("thermal throttling") in order to reduce the temperature. This noticeably reduces the frame rate when gaming.

How to protect your graphics card:

1. Clean your laptop regularly: Remove dust from the fan and cooling fins, replace thermal paste if necessary.
2. Cool surface: Use a cooling pad or make sure that the ventilation slots are clear.
3. Monitor temperatures: Tools such as HWMonitor or MSI Afterburner show real-time values.
4. Adjust performance: In games or graphics card software, you can lower the frame rate or voltage slightly to reduce the load on the GPU.
5. Optimize fan profiles: Many manufacturer tools allow you to start the fan earlier to reduce heat.

Modern devices are designed in such a way that voltage, clock rates and temperature limits are firmly anchored in the BIOS or firmware. As a result, the GPU can often no longer be overclocked manually.

Yes, you can replace the fan in many notebooks yourselfwith a little technical skill - provided you work carefully.

1. It is important to disconnect the power supply and remove the battery before removing the fan to avoid short circuits.
2. How to open your laptop is clearly explained in over 250 different videos in the "My laptop from the inside" series - you are sure to find your device.
3. The fan is usually attached with a few screws and connected to the mainboard via a small plug.
4. After removing the old fan, the old thermal paste on the CPU and GPU should be replaced so that the heat is optimally dissipated again.

If you would prefer to have our team of technicians replace the fan straight away, you can order the corresponding repair order for an immediate repair here.

Want to know how much the fan repair will cost? Then you can find the fan price for the corresponding notebook model and the price for the repair in the repair price list.

• When should you replace the laptop fan?

Clear recommendation: If possible, you should always use an original fan from the notebook manufacturer.

Advantages of original fans
Original parts are precisely matched to the respective notebook model and offer the required reliability:

• Accurate fit: they fit mechanically and electrically 100 %.
• Optimum control: They guarantee optimum speed and temperature control.
• Quality: They meet the required quality to always cool the laptop properly.

The risk with replica fans
Although replica fans are cheaper, they carry an incalculable risk:

• Fluctuating quality: the quality (especially noise development and bearing of the fan wheel) varies greatly, as there are no uniform quality standards.
• Risk of overheating: If the processor and/or graphics chip are no longer cooled properly, there is a risk of overheating and therefore usually a total economic loss of your laptop.

Conclusion: Go for tested quality so as not to jeopardize the service life of your device.

Here you will find hundreds of original notebook fans and tested spare parts in the store.

You should replace the laptop fan if it makes unusual noises, runs constantly at maximum speed or no longer starts at all.

Clear warning signs of wear

• Noises: Typical signs are rattling, clacking or grinding noises - they indicate bearing damage or wear .
• Lack of cooling: Strongly fluctuating speeds or sudden temperature increases despite cleaned cooling fins are also warning signs.
• Consequence: If the cooling is no longer sufficient, this can lead to automatic shutdowns, drops in performance or permanent damage to the hardware.

In such cases, it is worth replacing it with an original spare part, as a new, quiet fan restores optimum cooling performance - so that your notebook works reliably, remains stable and lasts noticeably longer.

You can find suitable models in the IPC Computer Shop - matched exactly to the manufacturer and serial number.

• Should I always buy an original fan when replacing a fan?

Yes, you can influence the fan behavior in many notebooks. The setting depends on the manufacturer and model and can be made in three main ways:

1. BIOS: Some BIOS versions offer profiles such as Silent, Balance or Performance, which adjust the speed curve.
2. Manufacturer software: Brands such as Asus (Armoury Crate), Lenovo (Vantage) or MSI (Dragon Center) offer special tools for control.
3. Windows: The Windows energy settings can be used to indirectly reduce the maximum performance and thus the heat development.

Important warning for manual settings

• Temperature risk: Manually lowering the fan speed reduces noise, but increases the temperature of the CPU and graphics chip.
• Service life: Permanently high temperatures shorten the service life of the hardware and can lead to damage.

Tip: If you adjust the fan behavior, ensure sufficient cooling and check the temperatures regularly with tools such as HWMonitor or Core Temp.

If the fan is too loud despite the correct settings or is constantly running at full throttle, there is probably a fault with the fan or temperature sensor.

You can find original notebook fans in the IPC Computer Shop.

If your notebook fan is constantly running loudly, this is usually due to dust deposits, high system load or worn bearings.

Steps to reduce noise

1. First, carefully clean the ventilation slots and cooling fins with compressed air, a hair dryer or, if necessary, a vacuum cleaner or a fine brush - this alone often significantly reduces the noise level.
2. Then check the Task Manager to see whether programs are causing a high processor or graphics load and update the BIOS and fan control if necessary.
3. If this does not help, this indicates a defective fan - a replacement is then advisable. Our Service Center will be happy to help you with a repair.

In the IPC Computer Shop you will find original notebook fans for almost all models - perfectly fitting, quiet and durable.
A functioning fan ensures stable cooling, prevents the CPU and graphics chip (VGA)from overheating and thus protects the sensitive electronics.

The result: your laptop stays quiet, cool - and lasts longer.

If the laptop fan no longer starts at all, there is usually an electrical problem, a control error or a mechanical problem.

First steps for diagnosis

1. First of all, you should check whether the fan starts up very briefly when you switch it on - this shows that there is power.

2. If it remains completely still, the cause may be dust blockages, a cable break, a loose plug connection or a defective temperature sensor. We also see time and again at the Service Center that fans block completely even when the external body is tightened.

   An outdated BIOS or incorrect energy profiles can also lead to the fan no longer being activated.

   → Therefore, only carry out a BIOS update according to the manufacturer's instructions and then test whether the fan switches on again normally.

If it does not react despite cleaning, plug check and correct settings, the fan itself is probably electrically defective- the only solution here is to replace it. You can buy new original fans here.

• When should you replace the laptop fan?

If your laptop fan is constantly running, this is usually due to a high system load or insufficient heat dissipation.

Common causes

• The air outlets or cooling fins are often blocked by dust, causing the heat to build up and the fan to start up more frequently to reduce the temperature.
• Background processes, Windows updates or resource-intensive programs can also place a heavy load on the processor and thus influence the fan behavior.

First steps to remedy the problem

1. First clean the ventilation slots carefully,
2. end unnecessary tasks in the Task Manager and
3. check whether the BIOS version and energy profiles are up to date.

If the fan runs continuously despite cleaning and a low load, there may be a faulty temperature sensor or fan wear - only a professional replacement will help here - also in our Notebook-Doktor workshop.

In the IPC-Computer-Shop you can obtain original replacement fans and cooling modules that are precisely matched to your notebook model.
Your device will work again with optimum temperature control, remain quieter - and last longer in the long term.

• How can I cool my laptop better?

Yes, a laptop can actually be damaged by permanently high temperatures. Electronic components such as the CPU, GPU, voltage converter and battery react sensitively to thermal stress. Above a CPU temperature of around 90 °C or a GPU temperature of 85 °C, many devices start to throttle automatically ("thermal throttling") in order to protect themselves. However, if this protection limit is exceeded frequently or over a longer period of time, the following damage will occur:

1. Ageing of semiconductors and solder joints:
   Repeated thermal expansion and contraction cause microcracks in BGA solder joints and in the silicon. This can lead to contact loss ("cold solder joint") and false starts in the long term, particularly in graphics units and chipsets.
2. Damage to the battery and voltage converters:
   Lithium-ion battery cells age exponentially faster with every temperature rise above 40 °C. Above approx. 60 °C, electrolytes can decompose, causing loss of capacity, swelling or even internal short circuits.
3. Softening and deformation of plastic and adhesive connections:
   Fan bearings, heat conducting pads or housing clips can warp or leak, which further impairs heat dissipation - a vicious circle of heat and mechanical fatigue.

This is why regular cleaning of the cooling system, replacement of the thermal paste and, if necessary, the replacement of worn fans is crucial to keep temperatures stable. The optimum operating temperature is usually between 50 - 75 °C. If these values are adhered to, performance is fully maintained and the service life of the components increases significantly.

If your laptop overheats, you should proceed systematically to narrow down the cause and prevent damage. It is crucial to relieve the cooling system and restore heat dissipation.

• Immediate measures:
  • Switch off the device and disconnect it from the power supply.
  • Place the laptop on a hard, smooth surface - never on cushions or blankets.
  • Check openings for supply and exhaust air for dust deposits; if possible, clean carefully with compressed air or a suitable dust brush.
  • After a short cooling phase, the appliance can be switched on again and the fan function checked acoustically.
• Check the cooling capacity:
  • Common causes: Blocked or dirty ventilation is the most common cause. If the fan can no longer be heard or is constantly running at high speed, there may be a mechanical defect or hardened heat-conducting paste.
  • Temperature check: You can use programs such as AIDA64, HWinfo or BatteryMon to read out the temperatures live. Temperatures above 85 °C indicate cooling problems.
  • Energy options: Reduce the waste heat additionally by adjusting the Windows energy options (e.g. to "Balanced").
• Permanent solutions:
  • Use a cooling pad to improve fresh air supply.
  • Have the interior cleaned and the fan replaced in a specialist workshop if the device is already several years old.
  • For laptops subject to heavy use (e.g. gaming or CAD devices), check whether a more powerful original fan or a replacement fan with a higher flow rate is available.
• Prevention:
  • Remove dust from the laptop regularly and ensure sufficient air circulation.
  • Do not use it continuously at room temperatures above 30 °C.
  • Use suitable tools to check the temperature regularly in order to detect a gradual reduction in cooling performance in good time.

In this way, overheating can be safely controlled before component damage or thermal throttling occurs. Professional maintenance - especially fan and thermal paste service - then ensures stable operating temperatures in the long term.

• How can I additionally cool my laptop?
• Can my laptop break down if the temperature is too high?

The difference lies in the size of the component:

• The fan is the moving component that draws in air and directs it through the heat sink to dissipate heat.
• The cooling module, on the other hand, consists of the entire cooling system- i.e. the fan plus the metal heatpipes and the heat sink above the CPU and graphics chip.

In many notebooks, the fan and cooling module arescrewed or glued together so that they have to be replaced together.

• If the fan is defective but the cooling module is intact,often only the fan can be replaced as a single part- this saves costs and material.
• However, if the fan is very dirty, the heatpipes are warped or the thermal paste has dried up, we recommend replacing the entire cooling module.
• In some cases, coolant is also installed in the cooling units. If this has leaked out, cooling is no longer guaranteed. The complete heat sink must then be replaced.

Find suitable fans and complete cooling modules (heatsinks) in our store.

1. Optimize heat dissipation:
   • An active cooling pad with integrated fans directs cool ambient air under the casing, thus lowering the temperature of the base plate.
   • It is important that the air openings of your notebook are directed downwards or sideways so that the additional airflow actually supports the internal heat transfer.
   • Passive aluminum pads are less effective, but can improve heat dissipation thanks to their conductive surface.
2. Reduce the heat source technically:
   • The main heat generators are the CPU and GPU. Waste heat can be measurably reduced by reducing the clock frequency ("Power Limit" or "Thermal Design Power Control" in the BIOS) and by undervolting.
   • In addition, heat sinks and thermal paste should be replaced regularly - a professional replacement of the thermal paste typically lowers the chip temperature by 5-10 °C.
3. Airflow and internal cleaning:
   • Accumulated dust impedes the airflow of the internal fans. Professional cleaning - with partial removal of the fan and replacement of the thermal pads - restores the original air flow rate. In many cases, this is enough to completely prevent thermal throttling.
   • Notebooks with modular fans can also be fitted with higher-quality original replacement fans, which achieve a higher airflow rate at the same noise level.
4. Practical operation:
   • The laptop should be operated on a hard, smooth surface, never on fabric or soft surfaces, as this obstructs the supply of cooling air to the intake openings.
   • Room temperatures above 30 °C should be avoided; every 1 K reduction in the ambient air temperature improves the cooling performance by 2-3 %, depending on the model.

Find suitable replacement fans and coolers here in the store.

Regular care and optimum air circulation are crucial to keep your laptop cool and efficient at all times.

Prevention & basics

• Clean the ventilation slots and cooling fins carefully with compressed air or a brush at least twice a year to prevent dust from settling in the cooling system
• Surface: Make sure to use the appliance on a hard, flat surface - the exhaust air can be blocked on cushions or blankets.
• Lifting: Powerful laptops often draw in air from below. In this case, it helps to raise the device slightly and "jack it up" at the back

Additional aids

• A cooling pad with an active fan also helps to noticeably reduce the temperature - especially during computing-intensive use or gaming.
• The maximum processor performance can also be slightly reduced via the Windows energy options, which reduces heat development and fan speed.
• Check the temperatures regularly with tools such as HWMonitor or Core Temp.

If your device gets too hot or switches itself off despite all measures, professional cleaning or replacing the thermal paste or the fan may be necessary.

For good cooling, your laptop should be placed on a hard, smooth and air-permeable surface - for example, on a desk, an aluminum or glass plate. This allows the air under the device to circulate freely and the heat to dissipate better.

Soft surfaces such as comforters, pillows or your lap block the air supply - this quickly leads to the CPU and graphics unit overheating.

The best cooling tips

• Using a notebook stand is even better. It raises the device slightly, improves the airflow and at the same time ensures a more ergonomic working position.
• Models with an integrated cooling or USB fan also increase the cooling performance, especially for powerful or older laptops.
• Also make sure that the back is slightly raised - just a few millimetres will ensure significantly better air circulation.

This means your laptop works more quietly, stays cooler - and has been proven to last longer.

IPC Computer ist ein unabhängiger Notebook‑Reparaturdienstleister und nicht Teil des offiziellen Medion‑Garantie‑Netzwerks. Das bedeutet:
Reparaturen bei IPC Computer werden außerhalb der Medion‑Garantie oder Gewährleistung durchgeführt – also dann, wenn der Hersteller‑Support ausgelaufen ist oder eine wirtschaftlichere Alternative gesucht wird.

Wenn du prüfen möchtest, ob dein Medion‑Notebook noch Garantie hat, kannst du das direkt auf der offiziellen Medion‑Support‑Seite tun. Dort gibst du einfach die Seriennummer (MSN oder MD‑Nummer) deines Geräts ein und siehst sofort, ob und wie lange noch Herstellergarantie besteht.

Zur Medion‑Support‑Seite:www.medion.com/de/service

Sollte dein Gerät nicht mehr in der Garantiezeit sein oder Medion dir nur den teuren Komplettaustausch anbieten, übernimmt IPC Computer gerne die fachgerechte Reparatur.
Unsere Techniker reparieren defekte Einzelkomponenten wie Strombuchsen, Ladeelektronik, Mainboards, Displays oder Tastaturen kompetent und kostenoptimiert – eine nachhaltige Lösung, wenn sich eine Herstellergarantie nicht mehr lohnt. Link zur Reparatur-Anmeldung.

Der Unterschied zwischen einer Reparatur bei IPC Computer und dem klassischen Service von Medion liegt vor allem im technischen Ansatz und im Umgang mit defekten Komponenten. Während Medion im Reparaturfall häufig auf den Komplettaustausch ganzer Baugruppen – z. B. Mainboards – setzt, fokussiert sich IPC Computer auf die gezielte Reparatur einzelner Komponenten. Das macht die Reparatur oft günstiger, ressourcenschonender und langfristig nachhaltiger.

Die wichtigsten Gründe im Überblick:

1. Gezielte Einzelkomponenten‑Reparatur statt Komplettaustausch
   Medion bietet bei Defekten in der Regel nur einen vollständigen Austausch des betroffenen Bauteils oder sogar des gesamten Geräts an.
   IPC Computer hingegen analysiert den Schaden präzise und repariert defekte Einzelkomponenten.
   Typische Beispiele sind Strombuchsenschäden, Kurzschlüsse im Eingangskreis oder defekte Ladeschaltungen – Reparaturen, die in unserer Fachwerkstatt auf Bauteilebene fachgerecht und zuverlässig durchgeführt werden. Link zur Reparatur-Beauftragung.
   So bleibt deine vorhandene Hardware erhalten, und unnötiger Elektronikschrott wird vermieden.
2. Geringere Kosten durch Reparatur statt Austausch
   Ein neues Mainboard ist oft der teuerste Bestandteil eines Notebooks – nicht selten mehrere Hundert Euro.
   Durch die gezielte Instandsetzung der defekten Stelle anstatt eines teuren Kompletttauschs bist du bei IPC Computer deutlich kosteneffizienter aufgestellt.
   Was beim Hersteller schnell zu einem wirtschaftlichen Totalschaden führen kann, ist bei IPC Computer häufig wirtschaftlich sinnvoll reparabel. Link zum Shop.
3. Nachhaltigkeit durch Ressourcenschonung und Lebensdauerverlängerung
   Jede Reparatur statt Austausch reduziert den Verbrauch seltener Rohstoffe, verringert Elektroschrott und spart Energie, die sonst für Produktion und Transport neuer Bauteile nötig wäre.
   Dadurch wird dein Notebook nicht nur wieder funktionstüchtig, sondern auch umweltfreundlich instand gesetzt.
   Gleichzeitig verlängert die Reparatur die Lebensdauer deines Geräts erheblich – du nutzt vorhandene Technik weiter, anstatt sie zu entsorgen.
4. Qualitäts‑ und Funktionsprüfung nach jeder Reparatur
   Nach der Reparatur erfolgt eine umfassende technische Endkontrolle inklusive Belastungstest und Funktionsprüfung aller Schnittstellen.
   Damit stellen wir sicher, dass dein Notebook wie neu funktioniert – ohne Einschränkungen oder versteckte Folgeschäden.
5. Transparente Preise und klare Pauschalen
   Für häufige Reparaturen bietet IPC Computer standardisierte Pauschalpreise, z. B. für Displaytausch, Strombuchsenreparatur, Mainboard‑Reparatur oder Windows 11‑Upgrade.
   So hast du jederzeit volle Kostentransparenz – keine Überraschungen, keine verdeckten Zusatzkosten. Link zur Preisliste

Fazit:
Reparaturen bei IPC Computer sind technisch durchdachter, nachhaltiger und oft kostengünstiger als beim Hersteller‑Service von Medion.
Durch die Reparatur defekter Einzelkomponenten statt teurer Komplettaustausche sparst du Geld, Zeit und Ressourcen, verlängerst die Lebensdauer deines Notebooks und tust gleichzeitig etwas für die Umwelt.

• Netzteil und Stromzufuhr prüfen:
  Stelle sicher, dass Netzteil und Kabel unbeschädigt sind. Schließe das Originalnetzteil direkt an der Steckdose an und beobachte, ob die Lade‑LED am Gerät leuchtet.
• Akku‑Reset durchführen:
  Entferne – falls möglich – den Akku vollständig und halte den Einschaltknopf 10–15 Sekunden gedrückt, um Reststrom zu entladen. Stecke danach nur das Netzteil an und versuche, das Gerät erneut zu starten.
• Status‑LEDs und Geräusche beobachten:
  Leuchten oder blinken Kontrollleuchten? Läuft der Lüfter an? Solche Hinweise zeigen, ob das Mainboard noch reagiert.
• Externe Komponenten entfernen:
  Entferne USB‑Geräte, SD‑Karten und externe Monitore. Diese können bei defekten Anschlüssen einen Startvorgang verhindern.
• RAM und Laufwerke prüfen:
  Wenn sich das Gerät einschalten lässt, aber kein Bild zeigt, kann ein defekter Arbeitsspeicher oder eine gelockerte SSD die Ursache sein. RAM‑Riegel einzeln testen oder neu einsetzen.
• Professionelle Prüfung:
  Bleibt der Laptop völlig tot, kann die Fehlerquelle beim Netzteilanschluss oder auf dem Mainboard liegen. Beantrage eine Reparatur hier - Link

Die IPC‑Fachwerkstatt bietet dir Service‑Leistungen auf technischem Top‑Niveau und steht für echte Handwerksqualität, Tiefenkompetenz und Kundennähe – ein deutlicher Unterschied zum standardisierten Herstellerservice von Medion. Statt teurem Komplettaustausch bekommst du bei IPC Computer eine präzise, nachhaltige Reparaturlösung – „Made in Germany“.

Unsere Stärken im Überblick:

1. Über 20 Jahre Erfahrung in Notebook‑Reparatur
   Seit mehr als zwei Jahrzehnten ist IPC Computer auf die Reparatur von Notebooks spezialisiert – für nahezu alle Marken und Modelle.
   Das bedeutet: fundierte Praxiserfahrung, tiefes Elektronik‑Know‑how und beständige Qualität bei jeder einzelnen Reparatur.
2. Mehr als 35.000 durchgeführte Laptop‑Reparaturen
   Diese beeindruckende Zahl steht für Erfahrung, Kontinuität und technisches Vertrauen.
   Jeder dieser Aufträge liefert weitere Erkenntnisse über typische Schwachstellen, effektive Diagnoseroutinen und bewährte Reparaturverfahren.
   Das macht IPC Computer zu einem der erfahrensten Notebook‑Reparatur‑Spezialisten im deutschsprachigen Raum.
3. Eigene Werkstatt mit geschulten Technikern – kein Outsourcing
   Alle Arbeiten erfolgen in der hauseigenen IPC‑Werkstatt durch erfahrene Notebook‑Techniker.
   Hersteller wie Medion tauschen bei Schäden wie Kurzschluss im Eingangskreis, defekter Akkuladeschaltung oder einer defekten Strombuchse meist das komplette Mainboard – eine teure Lösung, die schnell zum wirtschaftlichen Totalschaden führt.
   IPC Computer repariert diese Schäden gezielt auf Bauteilebene, was Kosten spart, Ressourcen schont und Geräte zuverlässig instandsetzt.
4. Reparatur direkt in Deutschland
   Alle Einsendungen bleiben im Land – keine langen Versandwege, keine Auslandsabwicklung.
   Das sorgt für kurze Reparaturzeiten, Nachvollziehbarkeit und besten Qualitätsstandard.
5. Funktionsprüfung, Reinigung und Qualitätskontrolle nach jeder Reparatur
   Nach jeder Instandsetzung erfolgt eine vollständige technische Prüfung inklusive Belastungstests, Reinigung von Innenraum und Lüftern sowie einer finalen Qualitätskontrolle.
   So erhältst du dein Gerät sauber, geprüft und sofort einsatzbereit zurück.

Fazit:
Mit über 35.000 erfolgreich durchgeführten Notebook‑Reparaturen und über 20 Jahren Erfahrung steht IPC Computer für Verlässlichkeit, Beständigkeit und tiefes Technikverständnis.
Durch die eigene Werkstatt, nachhaltige Reparaturmethoden und Qualität „Made in Germany“ bietet IPC Computer einen echten Mehrwert gegenüber dem herkömmlichen Medion‑Service.

Hinter der Marke Medion steckt der chinesische Technologiekonzern Lenovo. Medion war ursprünglich ein eigenständiger deutscher Elektronikhersteller mit Sitz in Essen, ist aber seit 2011 mehrheitlich Teil der Lenovo Group. Nach der Corona Kriese ist der Absatz der Medion Notebook um über 90% zurückgegaben. Medion Laptops sind oft von den OEM Herstellern Uniwill/Tomfang 

 Für Reparaturen oder Ersatzteile können deshalb oft identische Komponenten verwendet werden, was ihn wartungsfreundlich und kosteneffizient macht

IPC Computer repariert grundsätzlich alle Medion‑Notebooks und Convertible‑Modelle, unabhängig vom Alter oder der Gerätegeneration. Dank langjähriger Erfahrung und direktem Zugriff auf Ersatzteile kann unser Technik‑Team sowohl aktuelle Serien als auch ältere Modelle fachgerecht instand setzen.

Repariert werden unter anderem:

• Medion Akoya – klassische Notebooks und Multimedia‑Laptops für den Alltags‑ und Bürogebrauch
• Medion Erazer – Gaming‑Notebooks mit leistungsstarken Mainboards und dedizierten Grafikkarten
• Medion E‑Series, S‑Series und P‑Series – vom Einsteiger‑ bis zum Premium‑Gerät
• Medion Convertible‑Notebooks – 2‑in‑1‑Geräte mit Touch‑Displays und Hybrid‑Funktion
• Medion Chromebooks und Ultrabooks – kompakte Geräte mit energieeffizienten Komponenten

Unsere hauseigene Fachwerkstatt führt Reparaturen an Mainboards, Strombuchsen, Displays, Tastaturen, Lüftern, Akkus, SSDs und weiteren Komponenten durch – je nach Fehlerbild auf Bauteilebene oder durch Teilereparatur. Link zur Preisliste.

Auch wenn Medion selbst ältere Modelle oft nicht mehr direkt unterstützt oder nur den Komplettaustausch anbietet, kann IPC Computer dank eigenem Ersatzteillager und Cross‑Referenz‑Know‑how in vielen Fällen den ursprünglichen Schaden gezielt beheben und Geräte langfristig nutzbar machen. Link zur Reparatur-Beauftrgung.

Medion‑Notebooks gelten als solide Allround‑Geräte, zeigen in der Praxis aber bestimmte wiederkehrende Schwachstellen, die im Reparaturalltag unserer Werkstatt häufig beobachtet werden. Der Notebook‑Doktor (die Service‑Marke von IPC Computer) hat aus über 20 Jahren Reparaturerfahrung und über 35.000 durchgeführten typische Fehlerbilder analysiert – von Stromproblemen über Display‑Brüche bis hin zu Mainboard‑Defekten.

Hier eine Übersicht der häufigsten Medion‑Defekte und deren Behebung:

1. Defekte Strombuchse oder Ladebuchse (DC‑Jack‑Fehler)
   – Symptome: Notebook lädt nicht mehr, LED bleibt aus, wackeliger oder abgebrochener Ladestecker.
   – Ursache: Häufig durch mechanische Belastung oder Verschleiß.
   – Lösung: Präziser Austausch oder Nachlöten der Strombuchse auf der Hauptplatine. Im Gegensatz zum Medion‑Service, der meist das komplette Mainboard ersetzt, wird bei IPC Computer gezielt nur das betroffene Bauteil instand gesetzt – kostengünstig und nachhaltig.
2. Kurzschluss im Eingangskreis oder defekte Akkuladeschaltung
   – Symptome: Gerät startet nicht, Netzteil schaltet sofort ab, Akku wird nicht geladen.
   – Ursache: Kurzgeschlossene MOSFETs oder defekte Lade‑ICs.
   – Lösung: IPC‑Techniker führen eine Mainboard‑Reparatur auf Bauteilebene durch. Dadurch kann das Mainboard oft gerettet werden, ohne teuren Komplettaustausch – eine häufige Ursache, bei der Medion in der Regel ein neues Mainboard empfiehlt.
3. Mainboard‑Defekte (z. B. Startprobleme, kein Bild, CPU‑Fehler)
   – Symptome: Notebook schaltet kurz ein, geht sofort wieder aus oder bleibt mit schwarzem Bildschirm stehen.
   – Ursache: Fehlerhafte Spannungswandler, überhitzte Chips, fehlerhafte BIOS‑Daten.
   – Lösung: In der Werkstatt wird das Mainboard geprüft, gelötet oder der Grafikchip/Spannungsbereich ersetzt. Diese Arbeiten erfordern Erfahrung und spezielle Messtechnik – eine der Kernkompetenzen der IPC‑Fachwerkstatt.
4. Display‑Schäden (Risse, Pixelfehler, Beleuchtungsfehler)
   – Symptome: Bild bleibt schwarz, flackert oder zeigt nur Linien.
   – Ursache: Mechanische Einwirkung (z. B. Sturz, Druck, Fremdkörper auf der Tastatur) oder defektes Display‑Kabel.
   – Lösung: Display‑ oder Displaykabeltausch – bei IPC Computer zum festen Pauschalpreis. Dabei werden ausschließlich geprüfte LED‑Panels verwendet, die der Originalqualität entsprechen.
5. Überhitzung und Lüfterprobleme
   – Symptome: Gerät wird laut, schaltet sich unter Last ab oder läuft dauerhaft auf höchster Lüfterstufe.
   – Ursache: Verstaubte Kühlrippen, ausgetrocknete Wärmeleitpaste oder defekter Lüfter.
   – Lösung: Reinigung, Austausch der Wärmeleitpaste und ggf. Lüftertausch. Eine regelmäßige Wartung verlängert die Lebensdauer deutlich.
6. Akkuprobleme oder geblähte Akkuzellen
   – Symptome: Kurze Laufzeiten, Akku lädt nicht mehr oder Gehäuse wölbt sich.
   – Ursache: Alterung oder thermische Belastung der Lithium‑Zellen.
   – Lösung: Austausch durch Original‑ oder Qualitäts‑Ersatzakku nach Sicherheitsprüfung – ein häufiger Servicefall beim Notebook‑Doktor. Link zum Shop.
7. Flüssigkeitsschäden
   – Symptome: Notebook startet nicht, Tastatur oder Touchpad reagieren unregelmäßig.
   – Ursache: Verschüttete Getränke führen zu Korrosion auf dem Mainboard.
   – Lösung: Sofortige Reinigung und Trocknung der Elektronik in der Fachwerkstatt, oft mit anschließender Reparatur einzelner betroffener Bauteile.

Fazit:
Typische Medion‑Defekte wie Strombuchsen‑ oder Mainboard‑Probleme lassen sich in vielen Fällen wirtschaftlich sinnvoll reparieren – ohne teuren Komplettaustausch.
Dank der langjährigen Erfahrung der IPC‑Techniker, modernster Messtechnik und hoher Ersatzteilverfügbarkeit werden Medion‑Notebooks aller Serien (Akoya, Erazer, E‑, S‑, P‑Series, Convertibles) schnell, nachhaltig und fachgerecht instand gesetzt – direkt in Deutschland und zu fairen Pauschalpreisen

Der Notebook‑Doktor repariert nun schon seit über 15 JahrenMedion‑Notebooks und kennt die typischen Schwachstellen daher aus täglicher Werkstatterfahrung. Auf Basis zahlreicher Reparaturfälle, der Zusammenarbeit mit dem Hersteller Medion und des Feedbacks vieler Medion‑Gerätebesitzer ergibt sich ein klares Bild über die häufigsten Problembereiche – sowohl technisch als auch im Serviceprozess.

1. Eingeschränkte Ersatzteilverfügbarkeit und kurze Support‑Lebenszyklen
   Viele Medion‑Ersatzteile sind schon nach wenigen Jahren nicht mehr lieferbar. Medion sagt dazu End-of-Life. In der Werkstatt fällt regelmäßig auf, dass selbst gängige Komponenten wie Displays, Akkus oder Strombuchsen nicht mehr direkt von Medion geliefert werden. Das hängt manchmal damit zusammen, dass Medion die Ersatzteile für Inhouse Reparaturen verwendet. Das Nachbestellen bei den Barebone Herstellern wie z.B. Tomfang, Clevo, ist von Medion nur sehr eingeschränkt möglich.
2. Schwächen in der Verarbeitung und Thermik
   In der Praxis zeigt sich, dass bestimmte Serien – insbesondere aus dem Akoya‑ und Erazer‑Segment – eine anfällige Scharnier‑Konstruktion, biegsame Displaydeckel und eng dimensionierte Kühlsysteme besitzen. Das äußert sich in Überhitzungen, Lüfterausfällen oder nach einiger Zeit in Mainboard‑Schäden durch thermische Belastung. Die Werkstatt registriert hier überdurchschnittlich viele Fälle von verstaubten oder ausgetrockneten Kühleinheiten, insbesondere bei Geräten ohne regelmäßige Reinigung.
3. Garantie‑Service mit eingeschränkter Flexibilität
   Medion‑Kunden berichten, dass Garantieabwicklungen häufig mit langen Bearbeitungszeiten oder unpersönlicher Kommunikation verbunden sind. Zudem endet der Hersteller‑Support oft abrupt nach Ablauf der Garantiezeit, wodurch viele Kunden keine offizielle Reparaturlösung mehr erhalten.
4. Software‑Pflege und Treiber‑Support
   Auch bei BIOS‑ und Treiber‑Updates zeigt sich laut Erfahrungswerten eine Lücke: Nach wenigen Jahren werden viele Modelle nicht mehr aktiv gepflegt, was insbesondere beim Umstieg auf neue Windows‑Versionen regelmäßig zu Inkompatibilitäts‑ oder Stabilitätsproblemen führt.

Fazit: 

Medion-Laptops bieten oft ein sehr gutes Preis-Leistungs-Verhältnis. Die Ersparnis gegenüber anderen Laptop Marken wird jedoch oft durch Einsparungen bei der Materialqualität und dem nachgelagerten Support erkauft.

Ein wesentlicher Vorteil von IPC Computer gegenüber dem Medion‑Herstellerservice liegt in der überdurchschnittlichen Ersatzteilverfügbarkeit, der direkten Lieferfähigkeit und den flexiblen Bestellmöglichkeiten für Endkunden und Fachhändler. Während Medion oft nur Originalteile im Rahmen des Garantieservices liefert oder ältere Komponenten als „nicht mehr verfügbar“ einstuft, sorgt IPC Computer für schnelle und nachhaltige Lösungen.

Die wichtigsten Vorteile im Überblick:

1. Über 90 % aller Ersatzteile sofort lieferbar
   Mehr als 90 % der Artikel sind lagernd und sofort verfügbar.
   Bestellungen, die bis 15 Uhr eingehen, werden in der Regel am selben Tag versendet – so kannst du Reparaturen ohne Verzögerung durchführen.
2. Umfangreiches Sortiment für nahezu jedes Notebook‑Modell
   Im IPC‑Computer‑Shop findest du eine große Auswahl an Akkus, Netzteilen,Lüftern, Tastaturen, LED‑Displays, und vielen weiteren Original‑ oder Qualitäts‑Ersatzteilen.
   Das Sortiment deckt nahezu alle Notebook‑Modelle ab – von aktuellen Serien bis hin zu älteren Geräten, die Medion oft nicht mehr unterstützt.
3. Direkte Beschaffung und Cross‑Referenz‑Know‑how
   Durch die direkte Beschaffung bei den Fabriken und das fundierte Cross‑Referenz‑Know‑how kann IPC Computer auch dann Ersatzteile liefern, wenn Medion diese bereits als „nicht mehr verfügbar“ (EOL) markiert hat.
   Wir identifizieren für dich baugleiche oder kompatible Komponenten und ermöglichen so den weiteren Betrieb älterer Geräte – nachhaltig und kostenbewusst.
4. Transparente Verfügbarkeit im Shop
   Im Onlineshop siehst du immer aktuelle Lagerbestände und Lieferzeiten in Echtzeit.
   So weißt du sofort, ob dein benötigtes Ersatzteil verfügbar ist – ohne Verzögerungen oder Rückfragen.
5. Flexible Bestellmöglichkeiten für Medion‑Kunden
   Du kannst Ersatzteile über deine gewohnten Einkaufswege bestellen:
   – direkt im IPC‑Computer Onlineshop
   – über Amazon
   – über eBay
   – oder über unser Fachhändlernetz mit über 1.800 IPC‑Wiederverkäufern, häufig direkt beim IT‑Partner vor Ort.
   So wählst du den Vertriebsweg, der am besten zu deinen Einkaufsgewohnheiten passt.

Fazit:
IPC Computer bietet schnell verfügbare Ersatzteile, ein breites Sortiment, verlässliche Lieferzeiten und flexible Bestellmöglichkeiten.
Dank direkter Beschaffungswege und technischer Expertise liefert IPC Computer Ersatzteile auch dann, wenn sie bei Medion längst als „nicht mehr lieferbar“ gelten – und ist damit die erste Wahl für Medion‑Kunden, die Wert auf Nachhaltigkeit, Verfügbarkeit und Komfort legen

IPC Computer erweitert den klassischen Medion‑Service um praxisorientierte Leistungen, persönliche Beratung und ein großes Fachhändlernetzwerk – so hast du als Medion‑Kunde schnellsten und einfachten Zugriff auf Ersatzteile, Zubehör und Reparaturen über deine bevorzugten Kanäle.

Unsere zusätzlichen Services im Überblick:

1. Ersatzteilsuche nach Modellbezeichnung
   Du suchst einfach in Google, Amazon, ChatGPT, eBay oder im IPC‑Shop nach deinem Medion‑Modell und der gewünschten Warengruppe (z. B. Display, Akku, Netzteil) und findest immer unser Angebot, das du sofort und einfach bestellen kannst.
2. Erweitertes Zubehör‑Angebot
   Neben Original‑Ersatzteilen bieten wir kompatibles Zubehör wie Dockingstations, RAM‑Module oder SSD‑Drives, perfekt abgestimmt auf dein Medion‑Notebook.
   Ideal für Aufrüstung oder Wartung deines Geräts. Link zu unserm Shop.
3. Video‑Anleitungen „Mein Laptop von innen“
   Die Reihe bietet Schritt‑für‑Schritt‑Videos, wie Medion‑Notebooks sicher geöffnet und Komponenten gewechselt werden können.
   Optimal für technikaffine Nutzer und Reparateure. Link zu den Videos.
4. Persönliche Beratung statt Call‑Center‑Hotline
   Direkter Kontakt zu erfahrenen IPC‑Technikern per Telefon, E‑Mail oder Chat.
   Kein anonymes Call‑Center – du sprichst mit echten Fachleuten.
5. Intelligenter Chatbot für Soforthilfe
   Unser Chatbot unterstützt dich 24/7 bei der Produktsuche, Ersatzteilberatung und Bestellung.
   Schnell, unkompliziert und immer erreichbar.
6. IPC‑Lösungsversprechen
   Beim Kauf eines Ersatzteils wird der Betrag auf Wunsch bei einer späteren Reparatur oder einem Laptop‑Ersatzkauf angerechnet.
   So bleibst du flexibel und fair beraten. Link zum Lösungsversprechen.
7. Reparaturen zum Pauschalpreis
   Klare Pauschalpreise für häufige Arbeiten wie Displaytausch, Strombuchsenreparatur, Windows 11‑Upgrade oder Mainboard‑Reparatur.
   Du weißt immer im Voraus, was die Reparatur kostet. Link zur Reparatur-Preisliste.
8. Flexible Bestellmöglichkeiten für Medion‑Kunden
   Du kannst Ersatzteile über deine gewohnten Einkaufswege bestellen:
   – direkt im IPC‑Computer Onlineshop
   – über Amazon
   – über eBay
   – oder über unser Fachhändlernetz mit über 1.800 IPC‑Wiederverkäufern, damit hast du auch die Möglichkeit über Deinen IT‑Partner vor Ort unsere Serviceleistungen in Anspruch zu nehmen.

Fazit:
IPC Computer steht für schnell verfügbare Notebook‑Ersatzteile, flexible Reparaturen zum Pauschalpreis, persönliche Beratung und das IPC‑Lösungsversprechen.
Mit vielen Bestellmöglichkeiten und einem starken Partnernetzwerk bietet IPC Computer mehr Auswahl, Transparenz und Servicequalität als der klassische Medion‑Support

--

A little heat is completely normal during operation. Waste heat is always generated when converting the mains voltage - especially if you are working and charging the battery at the same time.

As long as the AC adapter feels lukewarm to moderately hot (up to around 50-60 °C) and there are no unusual noises, smells or discoloration, this is not critical with an original AC adapter.

Caution with replicas

Replica AC adapters often use inferior components and are not precisely matched. They can therefore

• become significantly hotter.
• deliveruneven voltage.
• in the worst case, overheat, which poses a safety risk.

Our recommendation: Only use original AC adapters. They are technically matched exactly to your device and meet the highest safety standards.

• Safety note: Never operate AC adapters under cushions, blankets or tightly wrapped materials to avoid heat build-up.
• You can find tested original AC adapters here in the store.

• Why is my AC adapter humming?

If your laptop battery no longer charges, this can have various causes. Often the problem is not with the battery itself, but with the AC adapter, the charging electronics or the software settings.

Possible reasons:

• The AC adapter or cable is defective or not connected correctly.
• Contacts or plug connections are loose or dirty.
• An outdated BIOS or faulty drivers are impairing the charging function.
• The battery is actually defective and should be replaced.
• The charging electronics in the laptop are defective.
• A battery protection mode is active in Windows or in the BIOS that limits charging.
• The power socket is defective and often has a loose contact when the plug is moved, or it is located unusually deep in the device.

• My laptop is not charging with the USB-C power adapter. What is the reason for this?

If your laptop does not charge via USB-C, this is usually not due to a defect, but to compatibility or performance problems. USB-C uses the power delivery standard (USB-PD), which must be supported by both devices.

The most common causes:

• Too little power: For example, your AC adapter only delivers 45 W, but your laptop requires 65 W or more.
• Unsupported protocol: The AC adapter or laptop do not speak the same USB PD standard.
• Poor or defective USB-C cable: Not every cable transmits the required power - especially with fast charging functions.
• Dirty or damaged USB-C port: Dust or scratches in the port prevent a stable connection.
• Firmware or BIOS settings: Some manufacturers disable USB-C charging in the BIOS or limit it in case of overheating.

Troubleshooting tips:

1. AC adapter check: Always use a USB-C AC adapter with sufficient power and USB-PD certification.
2. Cable test: If problems occur, test another certified cable.
3. System reset: If the laptop is still not charging with the original USB-C power adapter, a BIOS update or a brief power reset (disconnect the battery and power adapter, press and hold the power button for 30 seconds) will often help.

Caution: You can tell that charging is working if the charging indicator reacts immediately and the AC adapter clicks or hums briefly. If this does not happen, there is almost always a compatibility problem.

This is almost always because you have ordered according to the OEM manufacturer number of the AC adapter manufacturer (e.g. Delta, LiteOn) - and not according to the number of the laptop manufacturer.

Technically, these AC adapters are often identical (voltage, power, design), but the connector to the laptop may differ depending on the brand and model.

• The OEM P/N (e.g. ADP-90MD H) primarily describes the AC adapter internally (electronics, performance) - not clearly the plug.
• Therefore, the same OEM number can be in circulation with up to several different plug variants.
• Example: The P/N "ADP-90MD H" is supplied by Acer with a 5.5 mm / 1.7 mm plug, other brands use a 5.5 mm / 2.5 mm plug with the same P/N - visually very similar, but not matching.

Therefore it can happen that:

• the OEM model number is correct,
• but the plug does not fit into your laptop.

To avoid such incorrect orders, we recommend that you

1. Always order using the exact laptop model or the original manufacturer number of the laptop manufacturer.
   This is the only way we can be 100% sure that the plug really fits and that the AC adapter is compatible.
2. If you only have the OEM P/N:
   Use our overview page of duplicate OEM numbers - where we show all variants (different plugs) for an OEM number and which of them fit which laptop.

• Why are different AC adapters listed for my laptop model - which one should I order?

Modern laptop AC adapters are so-called switching AC adapters - they work with very high switching frequencies and should function practically silently. If you still hear a humming, hissing or whirring noise, this is not normal and often indicates a technical defect or inferior components.

Typical causes are

• loose or poorly potted coils and capacitors,
• incorrect switching frequency or inadequate filtering,
• component wear or voltage problems in the mains supply.

Such noises hardly ever occur with original AC adapters as they undergo strict quality and safety tests. Replica AC adapters, on the other hand, often use simple components without sufficient interference suppression - here, humming or hissing is a clear warning sign.

Important: If an AC adapter hums or hisses audibly, stop using it!

Disconnect it from the AC adapter immediately and dispose of replica AC adapters immediately, as they can pose a safety risk. Only use original AC adapters to ensure a stable, quiet and safe power supply for your laptop.

It's very easy - in just a few steps:

1. Enter your laptop model:
   Enter the exact model of your laptop in the search field at the top of the IPC Computer website (e.g.Lenovo ThinkPad T14 or HP ProBook 450 G7).
2. Select the AC adapter product group:
   In the results list, you will find the AC adapters directly after the batteries.
3. Compare performance:
   If your model is offered with several AC adapters (e.g. 65 W or 90 W), take the AC adapter that has the same output as your previous AC adapter.
   - This output is usually written on the old AC adapter in the "Output" line (e.g. 19.5 V - 3.34 A = 65 W).
4. No more old AC adapter?
   No problem: Look on the bottom of your laptop for the entry "DC Rating"or "Input " - there you will find the voltage (V) and current (A). These values give you the required power (V × A = W).
5. Select original:
   In our store, you will only be shown original AC adapters that are an exact technical match for your model. This means you are on the safe side when it comes to performance and compatibility.

Tip: If you are unsure, you can also send the name of your device or photos of the rating plate of the old AC adapter to our service team - we will help you find the right AC adapter free of charge.

If you want to use your laptop abroad, you can select the appropriate power cable with country-specific power plug for many of our AC adapters

• Ordering process: When ordering, specify the country in which you would like to use the power adapter if you do not require the standard German plug (type C/F). The selection is made directly in the product view or in the shopping cart, depending on the AC adapter/cable type.
• Flexibility: You can simply order an additional power cable with a different country plug for an existing power adapter - ideal for traveling or permanent use abroad.

→ Power remains the same: The power (watts) and output voltage of your AC adapter remain the same - only the plug to the wall socket differs.

Typical mains plug types (selection)

Important test points:

• Check input voltage: Before traveling, make sure that your AC adapter supports 100-240 V input voltage (can be found on the type plate under "Input"). This is almost always the case with current AC adapters.
• Note the cable type: Make sure you order the correct cable for the AC adapter socket (e.g. Mickey Mouse plug, cloverleaf, 2-pin).

Our quality promise: According to surveys, our customers attach great importance to safety, compatibility and ease of selection, which is why we specifically stock original parts and tested quality goods - including accessories such as power cables.

For many laptop models, several suitable AC adapters are displayed in the store. This is normal and has technical reasons, but can quickly lead to uncertainty ("Which one is the right one?").

Basically, all AC adapters displayed for your device are compatible, but differ in terms of

• Output (watts): e.g. 45 W, 65 W, 90 W, 120 W, 180 W ...
• Connection type: classic round plug, proprietary plug, USB-C etc.
• Design & technology: compact, flat, GaN technology

What is GaN?
GaN stands for gallium nitride -a modern semiconductor material. GaN AC adapters can be

• besignificantly smaller and lighter
• often work more efficiently (less heat loss)
• are therefore ideal for traveling or if you simply want a more compact AC adapter

Technically, they fully replace classic AC adapters. The only important thing is that the power (watts) and connection type match your laptop.

How to choose the right AC adapter

1. pay attention to the power (watts)

• Check your old AC adapter: Look for the power rating in watts (W)
• If only volts (V) and amps (A) are specified, you can calculate it:

Volt × Ampere = Watt

Recommendation:

• An AC adapter with the same wattage is a safe 1:1 replacement
• You should avoid using an AC adapter with less watts than your original - the device may become unstable or the battery may only charge very slowly.

2. round plug or USB-C / Power Delivery (PD)?

In the past, most laptops were only supplied with a classic round plug AC adapter. Today, many models also support charging via USB-C with Power Delivery (PD) - even if a round plug AC adapter was included in the original scope of delivery.

This means for you:

• If your laptop has a USB-C port with charging/PD support, you can in many cases
  charge it with a suitable USB-C power adapter, even if a round plug power adapter was originally included.
• Prerequisite:
  • the USB-C port on your laptop supports charging/PD
  • the USB-C AC adapter provides enough watts (at least as much as your original AC adapter or as recommended by the manufacturer)

Advantages of USB-C / PD AC adapters:

• Often more universally applicable (laptop, tablet, smartphone, docking station)
• Usually more compact and lighter in combination with GaN technology
• Ideal for traveling or mobile working

If you don't feel like experimenting, simply stick with the plug type of your current AC adapter (e.g. classic round plug). If you want to be more modern and flexible, you can consciously switch to a USB-C PD AC adapter - provided your device supports USB-C charging.

• How do I find the right AC adapter in the IPC Shop?

With Delta AC adapters, you get quality from the world market leader - and with us, several advantages at once:

• Worldwide proven manufacturer:
  Delta Electronics has been producing AC adapters for all major laptop brands such as HP, DELL, Lenovo, ACER, Asus etc. for years. So you get technology that all the manufacturers themselves trust.
• Tested compatibility:
  Every Delta AC adapter on offer has been tested by us for 100% compatibility with the respective laptop models and fully replaces your original AC adapter.
• Direct importer = strong price:
  We source Delta AC adapters directly from the manufacturer - without any detours. This gives you the best prices for original quality.
• Fast delivery & ready for immediate use:
  Orders placed by 3 p.m. are usually dispatched on the same day. The matching power cable is already included - plug it in and get started.
• 24-month warranty:
  All Delta AC adapters that we sell come with a 2-year IPC Computer warranty - including German support.
• Volume discounts for professionals:
  We offer attractive discounts and our own dealer program for larger quantities (e.g. for companies, schools or IT dealers).

If you are looking for a high-quality, attractively priced and absolutely reliable replacement AC adapter, OEM Delta AC adapters are the ideal choice.

→ View Delta AC adapters directly at the direct importer IPC-Computer

• Why should you buy AC adapters from IPC-Computer?

• Huge selection & availability
  With over 100,000 laptop AC adapters in stock, so we can supply practically any model.
• Only original quality
  We only stock high-quality original AC adapters directly from manufacturers such as Acer, Asus, Dell, Fujitsu, HP, Lenovo etc. - no risky no-name replicas or grey goods.
• Top prices thanks to direct procurement
  Thanks to direct procurement and bulk purchasing, excellent value for money without compromising on quality.
• Ready for immediate use
  Every AC adapter comes with a free charging cable - unpack it, plug it in and you're done - at no extra charge!
• Fast shipping
  If you order by 2 p.m., we will usually ship your AC adapter on the same working day. 

This means you get exactly the right AC adapter for your laptop quickly and reliably - without having to experiment.

→ Find suitable laptop AC adapters in the IPC-Computer Shop.

Many years of experience in laptop repair clearly show that you should use original AC adapters or tested branded AC adapters wherever possible and not cheap replicas because:

• Safety:
  High-quality AC adapters have tested protective circuits and deliver a stable voltage. Cheap replicas often cut corners here - in the worst case, this can damage the electronics or the battery.
• Compatibility:
  Original AC adapters are precisely matched to your device (voltage, power, plug, recognition by the lapptop). With "any" replicas, problems such as "AC adapter is not recognized", "does not charge properly" or performance drops under load occur more frequently.
• Reliability:
  A good AC adapter should simply work inconspicuously. Original or OEM AC adapters are generally more durable and fail-safe than very cheap no-name products, which often lack quality and final inspection.
• Cost-effectiveness:
  The surcharge for an original AC adapter is significantly lower than the costs for a possible repair of the mainboard, charging electronics or battery. You also save yourself the hassle of returns and incorrect purchases.

The bottom line is that an original or OEM AC adapter is often a little more expensive, but you get maximum safety, full compatibility and less risk - and that is precisely what is crucial for a safety-relevant component such as the AC adapter.

→ In the Store section "AC adapters for laptops" you will find a large selection of original and tested quality AC adapters.

• What happens if you use the wrong charger?

Fotografiere einfach dein altes Ladekabel oder Netzteil und lade das Bild direkt auf www.ipc-computer.de hoch. Die KI‑Bilderkennung auf der Seite analysiert dein Foto und zeigt dir sofort das passende Netzteil mit der richtigen Leistung und dem passenden Stecker an – du kannst es anschließend direkt bestellen - einfacher geht's nicht!

The answer depends on the connection type of your laptop:

USB-C (USB Power Delivery): Yes, usuallywithout any problems.

• USB-C uses the uniform USB Power Delivery (USB-PD) standard.
• Function: The laptop and AC adapter automatically negotiate the correct voltage and current.
• Important: The AC adapter must support the USB-PD standard and provide sufficient power (watts) .

Classic round plug: No, only with caution.

• The voltage, plug dimensions and polarity of round plugs are manufacturer-specific and differ.
• Risk: A AC adapter that does not fit exactly can cause error messages, incompatibilities or damage .
• Rule: Only use models with identical technical data from your laptop manufacturer.

Tip & conclusion: USB-C is usually compatible. For manufacturer-specific plugs, you should use original AC adapters. Always avoid cheap replica AC adapters, as their quality can jeopardize safe operation.

• Find suitable original and tested replacement AC adapters here in the store.

No - not every AC adapter fits every laptop. Even if many AC adapters look similar at first glance, they differ in terms of voltage (volts), current (amps), plug size and polarity. These values must match the respective laptop exactly, otherwise the device cannot charge or may even be damaged.

Exception: USB-C chargers. With modern laptops with a USB-C port, you can often also use AC adapters from other manufacturers if they support the USB Power Delivery standard (USB-PD) and provide sufficient power. The laptop then automatically recognizes how much power it needs.

In short:

• For older round plug AC adapters: Only use models that fit exactly.
• For USB-C AC adapters: Mostly compatible if performance and standard are right.
• And very important: Do not use cheap replica AC adapters, as their quality and safety can vary greatly.

You can find the right original AC adapter in the IPC-Computer Shop here.

• Can I use AC adapters / charging cables from other manufacturers?

You can find the power (watts) of your AC adapter directly on the rating plate/label - either the wattage is already on there (e.g. "90 W"), or you simply calculate it from volts × amps.

Where can I find the information?

The important technical data can be found

• on the rating plate/label of your AC adapter (usually on the bottom or side of the unit)
• They can often also be found on a label on your notebook

Pay attention to the area labeled “Output”. There you will find

• a voltage in volts (V), e.g. 19 V
• a current in amperes (A), e.g. 4.74 A

Only this output information is relevant for calculating the power.

How to calculate the power (watts)

Formula:

Volt (V) × Ampere (A) = Watt (W)

Example 1:

• Output: 19 V and 4.74 A
• Calculation: 19 V × 4.74 A = 90.06 W
• Result: The AC adapter has an output of approximately 90 watts (commercially rounded to 90 W).

Example 2:

• Output: 18.5 V and 3.5 A
• Calculation: 18.5 V × 3.5 A = 64.75 W
• Result: This is a 65 watt AC adapter.

Therefore, you do not need to focus on the decimal places - the important thing is the rounded wattage (e.g. 45 W, 65 W, 90 W, 120 W etc.).

Yes, this is usually possible without any problems.

The most important rule: The voltage (V) and the plug connection must match your original AC adapter exactly.

Advantages of higher power
Your laptop only draws as much power as it needs. An AC adapter with a higher power reserve (e.g. 90 W instead of 65 W):

• gets less warm.
• works more efficiently as it is not constantly running at its load limit.

Safety warning

• Originality: Only use original AC adapters approved by the manufacturer for your model or high-quality spare parts. Cheap replicas can deliver slightly different voltage values or not communicate correctly with the charging electronics - this can damage the battery and mainboard.
• Conversely, an AC adapter with fewer watts (65 W for a 90 W laptop) can result in your battery not charging or the device suddenly switching off under load.
• Find your AC adapter: You can find suitable AC adapters (original & tested) here in the store.

• Will my battery charge faster with an AC adapter that has more power?

Ja, wenn beide Geräte USB‑C mit Power Delivery (PD) unterstützen, kannst du dein Handy mit dem Laptop‑Ladekabel sicher laden. Das Netzteil erkennt den passenden Ladestrom automatisch. Ältere Handys ohne PD Support oder proprietäre Stecker  solltest du nicht verwenden, da sonst Schäden möglich sind.  

This depends on how wrong the charger is - but the basic rule is: a wrong AC adapter can seriously damage your laptop.

Possible consequences:

• Insufficient power (watts): The laptop only charges very slowly or not at all, switches off under load or, in the worst case, the AC adapter overheats.
• Voltage (volts) too high or too low:Electronic damage to the mainboard or battery may occur - in some cases immediately, in others only after some time.
• Incorrect plug or polarity: The device receives no power or short circuits occur or the power socket is damaged (e.g. PIN breaks).
• Non-certified replica AC adapters: They often supply inaccurate voltages, use inferior components and can therefore overheat, melt or even cause fires.

With USB-C devices with the Power Delivery standard, the risk is lower as the laptop and charger automatically negotiate how much voltage is allowed to flow. A non-compatible AC adapter will usually simply not charge - the only danger here is with cheap replicas without PD certification.

Conclusion:
The wrong charger can lead to anything from harmless charging errors to permanent device damage. For maximum safety and a long service life of your laptop, you should always use an original AC adapter for your laptop. The easiest way to find this is to search for the laptop model in the IPC Shop.

• Does every AC adapter fit every laptop?

Inside a AC adapter are components that convert the mains voltage (e.g. 230 V) into the right voltage for your laptop. GaN AC adapters use gallium nitride semiconductors for this purpose.

This has several advantages:

1. Smaller & lighter
   • For the same output power (e.g. 65 W, 100 W or 240 W), a GaN AC adapter can be built much more compactly.
   • Ideal for on the go, in the home office or if you have little space in your bag.
2. Higher efficiency, less waste heat
   • GaN components work more efficiently, so less energy is lost in heat.
   • Although the AC adapter does get warm under load, it generally runs more smoothly and can be more durable.
3. High performance in a small space
   • Very powerful AC adapters (e.g. 100 W, 240 W) are also possible with GaN in a relatively small form factor .
   • This is exciting if you want to operate a powerful laptop, a docking station or several devices with one AC adapter.

Important: GaN AC adapters are currently still somewhat more expensive than conventional laptop AC adapters. The combination of compact form factor and proven quality makes them an attractive choice for many customers.

No, just because the AC adapter has more watts, your battery will not automatically charge faster. The decisive factor is the power required by your laptop and the permissible power of the charging electronics - not the maximum power of the AC adapter.

How does charging work technically?

• Every laptop has built-in charging electronics that regulate exactly
  • how much current flows into the battery and
  • how quickly or gently the battery is charged.
• The AC adapter only provides the maximum possible power - it does not "force" this power into the laptop.
• Your laptop only "takes" as much power as it is designed for.

This means:
If your laptop is only designed for 65 W, for example, a 90 W or 120 W AC adapter alone will not provide a turbo charging. The device limits the charging current itself.

This is possible if you have the right skills and feel confident enough to do it. You can try this by removing and reinstalling your current optical drive. However, it is very important to motorize the position of all screws and brackets, by using the wrong screws you could potentially damage your drive or computer.

Additionally, the following videos might help, even though they are in German.

This is technically possible, although there are a few things you need to consider.

First your DVD drive needs to be connected via SATA and not PATA, because that is what all Blu-Ray drives use. Second you should test, whether your system meets the requirements of playing a Blu-Ray with a tool like BD & 3D Advisor by Cyberlink.

That your optical drive won't open could be due to a program using it. Try killing it using the task manager. The you should be able to open the optical drive again.

Should this method not work, try opening the drive by inserting something like a paperclip into the emergency eject hole in the front bezel. However, this method does not work with slot in drives.

In this case or in the case that the drive still won't open you will have to consult a specialist.

Optical drive manufacturers used o use different types of bezels for their drives, which made it hard wo find one for your drive. That is why the “General Bezel Assembling Standard” has been created, now most bezels should fit on most optical drives.

In Germany and GB region code 2 is used, in the USA and Canada it is region code 1. Further information can be found in this Wikipedia-article. 

In most cases this is due to the material fatigue of the laser head, due to this it can no longer focus the beam enough to read the track width on a DVD. However it still works with CDs because they use a wider track.

• First you should check, whether it is seated correctly in the slot, if not the pins could not be making contact.
• It could also be a problem with the firmware of your drive, which could lead to it not being recognized in the BIOS. If this is the case a new firmware has to be flashed on to the drive.

If it still won't work thee is the suspicion, that your device drive might be broken.

• Cancelled: The order has been successfully cancelled. If you used prepayment, credit card or PayPal your money will be refunded shortly.
• Not in stock, reordered: The item you ordered is currently not in stock and is on backorder. It should be shipped to you shortly.
• Part's ordered: An order-related item has been ordered and should arrive shortly.
• Order will be checked: Your order is being check for compatibility and correctness of the address.
• Payment received: We have received your prepayment.
• Waiting for payment: We are waiting for your prepayment. Up to two days can pass between issuing the transfer and it arriving.
• Concardis TEMP: An error occurred while trying to pay by credit card. Please contact us.
• Preparing: An error occurred while trying to pay with PayPal. Please contact us.
• Sent: Your order is on its way to you! The tracking code has been sent via E-Mail or can be found in the "My Account" section.
• Feedback required: We have a question concerning your order and are awaiting your answer to our E-Mail.

The solution promise is our unique service promise to you:

If the battery you ordered does not solve your problem, you are guaranteed to receive support- from the free return of the battery to the repair of the laptop in our own workshop.

3D Secure is a technology used by banks, to make your online banking more secure.

After entering the three-digit security code from the back of your card you are redirected to website, that is specific to your bank. There you will have to enter a password, a one-time key or provide another form of identification. Exactly which methods are possible or even mandatory is up to your bank to decide. If you want to use 3D secure is not up to you to decide, it is either implemented in the shop or not or required by the bank.

The thought behind 3D Secure is that not all information needed to make a purchase is on your card. This make your card useless to thieves even for online purchases.

It is known under different names such as "Verified by VISA".

Order-related articles are ordered up to a value of 100€ directly by us from the respective manufacturer. Should the value, respectively the sum of several articles exceed this threshold, an order will only be placed after receipt of payment.

In any case, you will receive the invoice by e-mail.


If you have placed the order via a customer account, you can also download the invoice via this account by calling up the desired order there, clicking on the invoice symbol and then on "Download invoice":

Most product groups are very specific, that is why we closely check for compatibility with your Notebook model. However, there are exceptions. Product groups like hard drives, RAM and optical drives are standardized. There are only a few specifications, that have to match up with your device. For example, if your Notebook now has a 2.5” hard drive which is 9,5 mm high and has a SATA connection, your notebook will fit all 2.5” SATA drives which are 9,5 mm or slimmer.

Ja, du kannst bei HP, Lenovo, Dell und MSI grundsätzlich ein stärkeres Netzteil verwenden – vorausgesetzt, es ist technisch kompatibel. Entscheidend sind drei Punkte:

Spannung: Sie muss exakt der Original‑Spezifikation entsprechen, damit keine Über- oder Unterspannung entsteht.
Steckerbelegung und Bauform: Viele Hersteller nutzen eigene Netzteil‑Standards. Nur ein Netzteil mit identischer Belegung funktioniert zuverlässig.
Modellkompatibilität: Nicht jedes stärkere Netzteil passt automatisch in jedes Gehäuse oder Systemdesign.
Deshalb ist es wichtig, das Netzteil im IPC‑Computer Shop gezielt über dein PC‑Modell zu suchen. Dort siehst du sofort, ob für dein Modell auch ein leistungsstärkeres Originalnetzteil verfügbar ist.
Damit stellst du sicher, dass Stecker, Spannung und Bauform exakt passen – und schützt dein Gerät vor Inkompatibilitäten oder Schäden.
 

Originalqualität ist beim Netzteil ein wichtiger Qualitätsfaktor, Stabilität und maximale Kompatibilität ist dann sichergestellt. Bei Marken‑PCs wie HP, Dell oder Lenovo. Original‑Netzteile sind exakt auf Leistung, Spannung und Steckerauslegung des jeweiligen Systems abgestimmt. Auch ist das Kabelmanagement passend und du erlebst keine Überraschungen.

Beim Austausch eines internen Netzteils solltest du zunächst prüfen, ob der Wechsel beim jeweiligen Marken‑Modell (HP, Lenovo, Dell oder MSI) überhaupt möglich ist – bei wenigen Systemen ist das Netzteil fest verbaut.
Wichtig ist, vor dem Ausbau immer das Gerät komplett vom Stromnetz zu trennen und elektrostatische Entladung (ESD‑Schutz) zu beachten.

Öffne anschließend die Gehäuserückseite. Achte darauf, dass du alle Steckverbindungen dokumentierst oder fotografierst, damit sie beim Einbau wieder korrekt angeschlossen werden können.

Nach dem Einbau sollten alle Kabel sauber verlegt und die Lüfteröffnungen frei sein, damit das neue Netzteil optimal gekühlt wird.
 

Interne Netzteile sind direkt im PC‑ oder Server‑Gehäuse verbaut und versorgen die Komponenten wie Mainboard, Grafikkarte und Laufwerke mit Energie. Sie besitzen meist höhere Leistungen und Kühlung, um dauerhaft stabile Spannungen bereitzustellen. Externe Netzteile hingegen liegen außerhalb des Geräts, wie man sie etwa von Notebooks kennt, und wandeln dort die Netzspannung um. Sie sind kompakter, leichter austauschbar und erzeugen weniger Abwärme im System.

Ein Hot‑Swap‑Netzteil  ist ein Netzteil, das sich im laufenden Betrieb austauschen lässt – ohne den PC Server oder das NAS herunterzufahren zu müssen. Diese Technik wird vor allem in Servern, Rechenzentren und hochverfügbaren Systemen eingesetzt, bei denen keine Ausfallzeit erlaubt ist.

Das Hot‑Swap‑Netzteil befindet sich in einem leicht zugänglichen Steckschacht und ist meist Teil einer redundanten Stromversorgung. Fällt ein Netzteil aus, übernimmt das zweite sofort die volle Last. Der defekte Block kann dann einfach herausgezogen und ersetzt werden, während der Server weiterläuft.

Voraussetzung ist die Hot‑Swap‑Unterstützung der Hardware und die Verwendung von exakt passenden Original‑Netzteilen. Bei IPC‑Computer findest du passende Hot‑Swap‑Netzteile für Server und NAS‑Geräte führender Hersteller wie HP, Dell, Lenovo oder QNAP, in geprüfter Qualität und sofort lieferbar.

Die benötigte Leistung hängt immer von der verbauten Hardware ab. Bei Marken‑PCs wie HP, Dell oder Lenovo solltest du die gleiche Wattzahl wie beim Original‑Netzteil wählen, sofern du keine leistungssteigernden Komponenten wie eine neue Grafikkarte, zusätzliche Festplatten oder Erweiterungskarten eingebaut hast. Diese Hersteller dimensionieren ihre Netzteile ab Werk passend zur Systemkonfiguration. Nur wenn du Hardware ergänzt, die mehr Strom benötigt, solltest du ein Netzteil mit etwas höherer Leistung wählen, um Reserven für Stabilität und Langlebigkeit zu schaffen

Die Effizienz eines Netzteils, erkennbar an Zertifizierungen wie 80 PLUS, spielt eine zentrale Rolle für Energieverbrauch, Wärmeentwicklung und Lebensdauer. Ein Netzteil mit hohem Wirkungsgrad wandelt den Strom nahezu verlustfrei um – weniger Energie geht als Abwärme verloren, das System arbeitet kühler und stabiler. Das spart langfristig Stromkosten und erhöht die Zuverlässigkeit, besonders bei Dauerbetrieb in PCs oder Servern.

Zudem sorgt die Zertifizierung für konstante Spannungsversorgung, wodurch empfindliche Komponenten wie CPU, GPU oder Mainboard besser geschützt sind. In Kombination mit Originalqualität vermeidest du Spannungsabweichungen und billige Bauteile, die zu Systemausfällen oder Defekten führen können. So sicherst du die optimale Performance und Langlebigkeit deines PCs.

Das passende Ersatz‑Netzteil findest du am einfachsten direkt im IPC‑Computer Shop über die Modellsuche. Gib dazu auf der Seite dein Notebook‑ oder PC‑Modell ein – die genaue Modellbezeichnung steht meist auf einem Etikett auf der Rückseite deines Geräts. Das System zeigt dir automatisch alle kompatiblen Original‑ und Ersatznetzteile an, auch stärkere Varianten, falls diese für dein Modell verfügbar sind.

IPC‑Computer bietet eine große Auswahl an internen PC-Netzteilen für z.B. Marken PC-Systeme von HP, Lenovo, Dell, Acer, Fujitsu, MSI u.a. alle geprüft, lagernd und mit dem passenden länderspezifischen Stromkabel geliefert. So stellst du sicher, dass Spannung, Anschlüsse und Bauform exakt zu deinem Gerät passen.

Ein defektes PC‑Netzteil erkennst du daran, dass der Rechner gar nicht startet, sich spontan ausschaltet oder es nach verbranntem Kunststoff riecht. Auch klackernde Geräusche, flackernde LEDs sowie instabile Spannungen mit häufigen Abstürzen oder Neustarts unter Last sind typische Warnsignale

This may or may not be due to the RAM. Crashes and freezes are typical, but not clear RAM symptoms.

Typical signs of a possible RAM defect:

• Blue screens with changing or "random" error messages
• Freezing under load (games, video editing, many tabs/programs)
• Start-up problems: Crashes occur shortly after starting Windows
• Restarts: The laptop restarts for no apparent reason or warning

Other possible causes:

• Faulty drivers or Windows updates
• Overheated CPU/GPU
• Defective SSD/HDD
• Unstable power supply unit or power supply

What you can test yourself:

1. Run Windows memory diagnostics
   Via "Windows memory diagnostics" → Restart → Run test.
2. Memtest (e.g. MemTest86)
   Start from USB and have the memory tested in detail.
3. Test modules individually
   If several RAM bars are installed: insert only one at a time and check whether the error occurs with a specific module.

If the tests report errors or the system always crashes with a particular RAM module, the RAM is most likely defective.

If you are unsure or the device is important for your work, we recommend a professional diagnosis in our workshop. There, our technicians can differentiate precisely between RAM problems, mainboard errors or software conflicts.

• Find a replacement: Original RAM in the IPC Shop
• Order a diagnosis: Notebook Doctor Workshop Service

If your laptop does not start after installation or the new memory is not displayed, you should proceed as follows:

• Check compatibility:
  Type (DDR3, DDR4, DDR5), clock frequency, design (SO-DIMM) and voltage must match the laptop exactly. Tip: Use the manufacturer model search or our IPC RAM finder to be sure.
• Check installation: Switch off
  laptop, disconnect battery, snap in module with light pressure. It often does not sit correctly in the slot.
• Test slots individually:
  Test RAM modules individually in each slot; exclude defective slot or module.
• Update BIOS/UEFI:
  An outdated BIOS often does not recognize new RAM generations. Install the latest update directly from the laptop manufacturer's website.
• Do not mix old and new RAM at random:
  Different clock rates and timings often cause start-up problems.

Need support? If you have checked all the steps and the error persists, please contact the IPC Computer service team by email or chat. Our technicians will help you find the solution to the problem and process it according to the IPC solution promise in your interest.

There are several reasons why your laptop shows less RAM than you actually have installed. Here are the most important causes:

1. Part of the RAM is reserved for the graphics
   Especially with integrated graphics (iGPU), part of the RAM is used as video memory (e.g. 512 MB, 1 GB or more).
   → Example: If 16 GB are installed and only about 15 GB are displayed, the rest is in the "reserved for hardware" area.
2. 32-bit operating system
   A 32-bit Windows can technically only address approx. 3-3.5 GB of RAM - regardless of how much is installed.
   → Solution: Switch to 64-bit Windows (if the hardware supports this).
3. BIOS/UEFI settings
   Some BIOS/UEFI settings (memory remapping, reserved memory for devices) can mean that the full RAM is not available for Windows.
4. One of the RAM bars is not recognized correctly
   • Module is not correctly seated in the slot (not fully engaged)
   • A slot is defective
   • A RAM module is defective or incompatible
     → In this case, only 8 GB is displayed instead of 16 GB, for example.
5. Difference between "installed" and "usable"
   In Windows you will often see: "Installed: 16.0 GB (usable: 15.2 GB)"
   This is completely normal, as a small part is always permanently reserved for the system and the hardware.

You can check this yourself:

• In Windows under Task Manager → Performance → Memory:
  • "Installed" vs. "Usable"
  • Note "Reserved for hardware"
• In BIOS/UEFI: Is the full amount of RAM recognized there?
• Test RAM modules individually: Insert each bar individually and check how much is recognized.

Do you need support?

If the displays are still unclear or there is a technical problem, we will be happy to help you personally. You can send us your exact system data and laptop model using our form.

• Directly to support: IPC Computer contact form
• Find spare parts: Original RAM in the store

Yes, it's not rocket science! You just need the right tools and a little technical know-how and possibly a quick guide on how to open the device.

This is how you proceed

In most cases, the base plate of the laptop must be unscrewed to access the RAM. Our helpful video series "My laptop from the inside" can help you with this. We show you step by step how to open various models properly.

• Click here for the instructions: My laptop from the inside (YouTube)

Important note on soldered memory

Please note that on many newer devices, all or at least part of the RAM is soldered to the mainboard. In this case, replacement or expansion is unfortunately not technically possible. You can use our Shop Finder to check in advance whether your model has free slots.

Our workshop service

You are welcome to leave the installation to our specialists. Simply send in your device. We guarantee clean installation, including a final functional test.

• Order a repair: IPC Computer repair form
• Directly to the store: Find the right RAM for your model

Opening a laptop requires care, the right tools and some experience.

To prevent damage to the hardware, you should follow these basic rules:

1. Safety: Disconnect the device completely from the power supply and, if possible, remove the battery or switch it off via the BIOS.
2. Tools: Only use suitable precision mechanics tools and make sure you have ESD (anti-static) protection to avoid electronic discharges.
3. Procedure: Systematically loosen the housing screws and carefully lift off the base cover using a flat plastic tool (spudger).
4. Caution: Never use force. Many devices have hidden screws under rubber feet or stickers.

In our series "My laptop from the inside" we clearly show how different laptop models are constructed and the steps required to open them safely. The videos help you to better understand the construction of different brands (e.g. HP, Lenovo, Dell, Acer) and show you where the battery, mainboard or RAM are located.

• Click here for the video series: My laptop from the inside (YouTube)

If you are unsure about opening your laptop or have permanently installed components, our technicians in the workshop will safely remove and repair them.

Yes, in many cases it is. However, this only applies if your current RAM is the limiting factor.

A RAM expansion will give you more speed, especially if the following points apply:

• your laptop is often very busy (high RAM utilization in Task Manager),
• programs or browsers with many tabs react sluggishly,
• Windows noticeably reloads, stutters or freezes when you use several applications in parallel,
• the hard disk/SSD is constantly working even though you are not doing anything big (heavy swapping due to lack of RAM).

The positive effects after the upgrade:

• Programs start and run much smoother.
• You can use more applications at the same time without any loss of performance.
• Significantly less is swapped to the slower hard disk or SSD.

The effect is less noticeable if you:

• already have enough RAM (e.g. 16-32 GB for pure office/surfing use),
• your system is slowed down by a slow HDD or a weak CPU/graphics.

Practical tip:
If you are unsure whether a RAM upgrade is really worthwhile for your model, you can use our manufacturer/model navigation in the IPC Shop not only to find suitable RAM, but also to see whether an upgrade is even possible.

In many modern laptops, the RAM is permanently soldered to the mainboard.

Yes, this is possible in principle. However, you must stay within clear technical limits. To ensure the upgrade is successful, you should pay attention to the following points:

• RAM type:
  The new RAM must match the supported type of your laptop (e.g. DDR3, DDR4 or DDR5 as SO-DIMM). A different type will not work technically, even if it looks mechanically similar.
• Clock and timing:
  Different clock rates can often be mixed; in practice, the entire memory then runs at the clock rate of the slowest module. However, certain combinations can lead to instabilities.
• Mixed operation:
  Different manufacturers, sizes and clock rates can often be operated together. However, it is technically cleaner and usually more stable if you use matching modules (ideally a kit).
• Maximum capacity:
  You must not exceed the maximum RAM size per slot and in total specified by the laptop manufacturer.

Recommendation:
If you are upgrading the RAM, ideally choose modules with the same capacity and the same clock rate. The safest way to do this is to use our model search to check which modules are expressly approved for your laptop. This will minimize the risk of start-up problems or crashes.

• Model check: Find the right RAM in the IPC Shop

How much RAM fits in your laptop always depends on the specific model. But you can find out quite easily.

1. via manufacturer information / manual

• Look in:
  • the user manual of your laptop
  • or on the manufacturer's support page (enter model → "Specifications" or "Memory/RAM").
• It usually says there:
  • maximum total capacity (e.g. 16 GB, 32 GB, 64 GB),
  • Number of RAM slots (e.g. 1 or 2),
  • supported RAM type (e.g. DDR4-3200 SO-DIMM, DDR5-4800 SO-DIMM).

2. via tools under Windows

• You can use tools such as CPU-Z or HWiNFO to find out
  • how many slots are available,
  • how many of them are occupied,
  • which modules are currently installed (size, type, clock rate).
• The absolute maximum size is not always listed there, but it helps with the estimation (e.g. 2 slots, 8 GB each installed → today 16 GB, often possible: 2×16 GB = 32 GB).

3. via a model search in the IPC store

Practical way for you as an IPC customer:

• Search in the store for your laptop manufacturer + model.
• In the matching RAM articles you will usually find notes such as:
  • "max. 32 GB supported"
  • "2 slots, 1 of which is free"
• So you can see directly:
  • which modules are compatible,
  • up to which size your device can be upgraded.

Please note: It is no longer possible to replace the memory in over 10,000 laptop models, as the RAM is soldered to the mainboard.

• Why does my laptop show less memory than I have installed?

Ideally: Yes.

If you want to continue using existing RAM and only want to add to it, you should consider the following points:

• The same MHz/clocking is clearly preferable.
  The modules then run cleanly at the same speed, which benefits stability and performance.
• Different clock rates are usually possible, but suboptimal.
  In practice, the system then clocks all modules down to the lowest common speed.
  Risks:
  • Slightly higher risk of instability (blue screens, freezes),
  • in the worst case, the new RAM is not recognized correctly.
• If in doubt: align with the existing RAM.
  If your previous RAM has e.g. 2666 MHz, it is best to buy 2666 MHz again - or a faster module that is officially downward compatible and can run reliably at 2666 MHz.

Finding the right memory

To avoid incompatibilities, you can use our IPC RAM finder directly. After selecting your laptop model, you will be shown the memory that is guaranteed to fit.

When buying RAM for your laptop, a few points are crucial to ensure that the memory fits perfectly and is a sensible investment:

1. Compatible RAM type
   Your notebook only supports certain RAM types, e.g. DDR4 or DDR5, each as SO-DIMM (laptop design). An incorrect type will not technically fit into the slot.
2. Maximum capacity & slots
   Each notebook has a maximum total RAM size and usually 1-2 slots. You should clarify this before buying:
   • How much RAM is currently installed?
   • How many slots are free?
   • What is the maximum amount of RAM supported by your model?
     Use this as a guide when choosing 8, 16, 32 GB or more.
3. Clock rate & compatibility
   The new RAM should match the clock frequency of your system, such as 3200 MHz or 5200 MHz. Faster modules can often be used, but will then automatically run at the lower clock rate of your mainboard. Mixed operation of different modules can work, but is more error-prone than a uniform set.
4. Field of application
   • Office and Internet: Here, 8 to 16 GB is usually sufficient.
   • Gaming and image processing: 16 to 32 GB are recommended here.
   • Video, CAD and professional work: Here you benefit from 32 GB or more.
5. Check upgradeability
   In many current ultrabooks, the RAM is permanently soldered and cannot be replaced or expanded. Before buying, you should definitely check whether your notebook can be upgraded at all.

Tip:
Use a targeted model search/compatibility check (e.g. via our store by manufacturer/model). Then you can see directly which RAM modules are technically approved and how much upgrading is sensible and possible for your notebook.

You need to know three things to ensure that the RAM really fits:

1. RAM type and design
   Your laptop supports e.g:
   • DDR3, DDR4 or DDR5
   • These must be available in SO-DIMM format (laptop modules, not desktop DIMM).
     A different type (e.g. DDR5 instead of DDR4) will not work technically.
2. Maximum size and clock rate
   Each laptop has:
   • a maximum total RAM capacity (e.g. 16, 32 or 64 GB),
   • a certain clock frequency (e.g. DDR4-2666, DDR4-3200, DDR5-4800).
     The new RAM should match these specifications. If you leave existing modules in the device, it is ideal to retrofit the same clock rate and capacity. Choosing a higher clock rate is often possible, but not optimal for system performance.
3. Number and assignment of slots
   Important:
   • How many RAM slots does your laptop have (usually 1-2)?
   • How many are already occupied and what size (e.g. 1×8 GB, 2×4 GB)?
   • Please note: In over 10,000 laptops, the RAM is permanently soldered and not socketed - so it cannot be expanded. 

Our practical tip:
You can easily find the right RAM using our manufacturer/model navigation in the IPC store. Simply select manufacturer → series → exact model - you will then only be shown the compatible RAM modules that technically fit your laptop and have proven themselves in practice. This minimizes the risk of incorrect purchases and incompatibilities.

• Directly to the finder: IPC Memory Configurator
• Help with questions: IPC Computer contact form

The main reason for this is a worldwide shortage in the market for RAM. This is currently being caused by two main developments:

• Massive demand from the AI/server sector
  A very large proportion of global memory production is currently being bought up for AI hardware, data centers and high-performance servers. According to estimates, over 40% of global DRAM production now flows into this area.
  This means that there is significantly less product left for traditional PC and notebook RAM modules - resulting in shortages and sharply rising purchase prices.
• Withdrawal and consolidation of manufacturers and brands
  At the same time, there are market shakeouts and manufacturer changes. Brands that were very present in the end customer business - such as Crucial - are disappearing partially or completely from certain segments or markets. Fewer suppliers while demand remains high are further exacerbating the shortage.

Together, these two factors mean that

• certain RAM variants are only available to a limited extent or are no longer available at all,
• prices for available modules are rising very quickly and significantly in some cases,
• replacement and upgrade RAM for notebooks is currently more difficult to plan and procure.

Practical advice:
We are trying to ensure the best possible supply for our customers through early and broad purchasing as well as alternative, technically equivalent products. However, we cannot completely escape the global market situation - price surges and limited availability are a direct result of this shortage situation in the storage and AI market.

Here you can buy available laptop RAM memory at the best possible market prices.

You can easily find out the clock frequency of your RAM yourself. As these values vary from model to model, you have to read them out directly on the device.

How to find out the RAM clock rate under Windows:

1. Via the Task Manager (quick, but rough)
   • Right-click on the taskbar → Task Manager
   • "Performance" tab → "Memory"
   • At the top right you will see: "Speed" (e.g. 2666 MHz, 2933 MHz, 3200 MHz, 4800 MHz).
2. Using a tool such as CPU-Z (more detailed)
   • Download and start the CPU-Z tool.
   • Tab "Memory":
     • Under "DRAM Frequency" it says e.g. 1333 MHz → for DDR4 this effectively corresponds to 2666 MHz (always double, because DDR = Double Data Rate).
   • "SPD" tab :
     • Here you can see which RAM bar is installed for each slot, including the specified clock rate (e.g. DDR4-3200).
3. Via BIOS/UEFI (depending on manufacturer)
   • Go to BIOS/UEFI at startup (often F2, F10, Del).
   • The RAM clock or the effective speed is often displayed in the "Advanced"/"System Information" areas.

Important notes on this:

• With DDR4, typical laptop clock speeds are e.g. 2133, 2400, 2666, 2933, 3200 MHz.
• For DDR5 in laptops, the current clock rates are e.g. 4800, 5200, 5600 MHz.
• If you have mixed modules with different clock rates, the RAM usually runs at the lowest common speed.

If you are unsure which upgrade suits your current memory, we will be happy to help you. Simply send us your laptop model or the read-out values via our contact form. You can also conveniently upload screenshots of your evaluations there. Our technicians will then check the optimum compatibility for you.

• Directly to support: IPC Computer contact form
• Find the right RAM: IPC Shop

You can check this in several places under Windows 11. The two easiest ways:

1. via the settings

1. Click on Start → Settings.
2. Go to System → About.
3. Under Device specifications you will find the entry Installed RAM (e.g. "16.0 GB").

2. via the Task Manager

1. Open the Task Manager with Ctrl + Shift + Esc.
2. Click on the Performance tab.
3. Select Memory on the left.
4. The total size is shown at the top right (e.g. "16.0 GB") and below it how much of it is currently being used.

Our tip for your upgrade

If the display shows a high utilization of your memory, an upgrade can noticeably increase the performance of your laptop. You are guaranteed to find compatible modules for your model in our store.

Yes, in most cases you can send in your laptop without a hard disk. From a data protection perspective, this is often a good solution if you would prefer to keep your personal data with you.

To ensure that the process runs smoothly for you and our technicians, please note the following points:

1. When a repair without a hard disk is possible without any problems: For many pure hardware faults, we do not necessarily need your data carrier. We use our own technical test media in the workshop to check the function of the hardware. This is especially true for:
   • Devices that do not start at all or go out immediately.
   • Display damage, graphic errors or a black screen.
   • Defects in the power supply, charging socket or power supply unit.
   • Mechanical faults on fans, keyboards, housing parts or sockets.
2. When the hard disk is useful or necessary for us: In some situations, the original system configuration is crucial for troubleshooting. This applies in particular to:
   • Errors that only occur when Windows is running (e.g. sporadic crashes, freezes or blue screens).
   • The concrete suspicion of a defective hard disk or SSD.
   • Software problems that can only be reproduced with your specific configuration.
3. Important information before shipping:
   • Whether with or without a hard disk, be sure to back up your important data on an external data carrier beforehand.
   • If you remove the hard disk, it is best to label it at home so that you can easily assign it to your device again later.

If you are unsure, simply describe the fault briefly in our repair form. We will then let you know whether the data carrier is absolutely necessary for the diagnosis.

Unfortunately, we cannot rule out the possibility of data being lost during a laptop repair. It is therefore imperative that you create a complete backup of your data and programs and keep it safe before sending it in.

Why can something happen?
When working on central components such as the mainboard, the power supply or the storage drive (SSD), it can happen in rare cases that an already damaged drive fails permanently. Even when disconnecting or checking components, there is always a residual technical risk - we can therefore not guarantee complete protection of your data.

Tip:
If the defect in your device has nothing to do with the hard disk or SSD (e.g. if the display breaks), you can also send in your laptop without the drive installed. This way, your personal data is safe from the outset and not part of the repair process.

An up-to-date backup reliably protects you against data loss - regardless of whether the repair is successful or a serious hardware fault is discovered.

If you are unsure whether your laptop is still covered by the manufacturer's warranty, you can easily check this yourself online. Almost all major laptop manufacturers offer their own warranty check tools on their websites.

All you usually need is the serial number (S/N) of your device. You can usually find this on the bottom of the laptop, on the original packaging or in the BIOS. Enter the number in the corresponding online form to immediately receive information about the current warranty status and expiration date.

You can read it out quickly under Windows 11:

• Open the command prompt (CMD ) and enter the command wmic bios get serialnumber.
• Alternatively, you can find it in PowerShell with the command Get-WmiObject win32_bios | select SerialNumber
• or in the BIOS/UEFI menu under "System Information".

Here you can find the test tools from our top manufacturers:

HPAsusDellAcerFujitsuLenovoMSI

This depends on the current warranty status of your laptop. Please note the following points:

• Manufacturer's warranty: If your device still has an existing manufacturer's warranty, this will be invalidated by a repair at IPC Computer on the repaired item, as we are a manufacturer-independent specialist workshop.
• IPC guarantee: As a replacement, you will receive a six-month guarantee from us on the repair carried out and on all spare parts used by us.

If you are unsure whether your laptop is still covered by the manufacturer's warranty, you can find the relevant links in the FAQ section: Does my device still have a manufacturer's warranty?

IPC-Computer also offers you a safe and free exchange, as well as the IPC solution promise: This guarantees you that we will find a working solution for any technical problem and, if necessary, will offset the purchase price of a replacement part against a professional repair in our workshop without any complications.

You will automatically receive an e-mail with all the important information on the current processing status as soon as the status of your repair changes. This keeps you transparently informed about the progress at all times.

• Receipt of your laptop: Confirmation that your device has arrived safely.
• Cost estimate: As soon as the diagnosis has been completed, you will receive an e-mail with the damage found and the estimated repair costs.
• Start of repair: We will inform you as soon as our technicians start repairing your device.
• End of repair: You will receive a message when the work has been successfully completed and your laptop has been checked.
• Shipping confirmation: Finally, you will receive a shipping notification including tracking information so that you can track the return shipment at any time.

The repair of your laptop at IPC-Computer is carried out in six clear steps:

1. Submit a repair request:
   First fill out the repair form on our website and provide all the necessary information. This will enable us to process your request quickly and efficiently.
2. Send in your laptop:
   Once your request has been checked, you will receive an email from us with all the information you need to proceed. Now all you have to do is pack your laptop well and send it to IPC-Computer, Hauptstraße 37, 77960 Seelbach . You can find tips on how to pack your device safely for transportation on our page "Avoid transport damage".
3. Fault diagnosis & cost estimate:
   As soon as we receive your device, our technicians will carry out a thorough fault analysis. You will then receive a detailed cost estimate as well as information on the damage found if the costs exceed the approved scope. If the repair is within budget, the repair will begin immediately.
4. Repair approval:
   If you approve the repair, our technicians will get straight to work and carry out all the necessary work as quickly as possible.
5. Final check:
   After the repair, we will fully test your device again. We check whether all functions have been restored correctly.
6. Return shipment:
   If everything is in order, we will send your repaired laptop back to you securely packaged.

Always up to date: You will be automatically informed about each of these steps by e-mail. So you always know exactly what the status of your laptop is.

• Average repair time:
  3 - 5 working days after your approval of the cost estimate.
• Express repairs:
  Often within 24 - 48 hours, provided all required spare parts are in stock.
• Display replacement:
  Completed within one working day in around 95% of cases.
• Depending on spare parts:
  If the parts are in stock (over 15,000 items in stock), we start immediately.
  If original parts have to be ordered first, the repair time is usually extended by 1 - 3 weeks, depending on the manufacturer.
• Diagnosis and cost estimate for more complex faults:
  Usually within 2 - 5 working days after receipt of the device.
• Complex damage (e.g. mainboard or water damage):
  Requires around 10 - 15 working days for repair, as additional cleaning and testing steps are necessary.
• Transparency:
  You receive automatic status updates by e-mail at every step - on receipt, diagnosis, cost estimate, parts receipt, repair and dispatch.

Tip: If you have a tight schedule, contact us in advance by phone or WhatsApp. We'll check parts availability and, if necessary, reserve components to shorten the lead time.

The cost of repairing your laptop depends on the type of defect and the type of device and spare part. After checking your device in our workshop, we will be happy to provide you with an individual cost estimate.

The following guidelines serve as a rough guide:

• Minor repairs (e.g. replacement of power socket, battery replacement or fan replacement) usually range from 99 to 149 EUR.
• Display replacement of LED display or display unit (between 69 EUR - 109 EUR)
• More complex work (e.g. mainboard repair or graphics chip) is usually around 489 EUR, depending on the model and the specific defective component.

If the repair costs are more than 50% of the original new price, the repair is usually no longer cost-effective. In such a case, we will give you honest advice and offer you a comparable replacement device on request.

All current flat rates for various repair services can be found here in our repair price list.

Das Neuaufsetzen eines Laptops kostet bei IPC‑Computer pauschal 149 Euro incl. MwSt.. Enthalten sind Windows‑Neuinstallation incl. Treiber Installation Weitere Preise findest du hier: IPC‑Computer Preisliste 

Die Kosten für eine Laptop‑Reparatur liegen bei IPC-Computer im Mittelwert bei ca. 220 Euro incl. MwSt. Die häufigste Reparatur ist der Displaytausch - 79 EUR für den Austausch + Displaypreis

No, IPC-Computerdoes not use used or reproduction parts for repairs. We only use new, tested original spare parts that comply 100% with the manufacturer's specifications in terms of technology and quality. This ensures that your laptop works reliably again after the repair and that all components harmonize perfectly with each other.

The use of original parts is also the basis for our six-month guarantee on the repair carried out.

You can view the prices for all required spare parts transparently at any time in our online store.

Yes, in many cases your laptop can be repaired - often immediately and more cost-effectively than by the manufacturer.

Whether a repair is worthwhile depends primarily on three points:

1. fault pattern / damage

Often easy to repair are, for example

• Defective power supply or charging sockets
• Problems with the power supply
• Display damage
• Defective keyboard or fan
• Broken connections (USB, HDMI, audio)
• battery problems
• Many mainboard defects

We can also often repair more complex electronics problems (short circuits, charging electronics, graphics/SoC areas) at component level - precisely because modern laptops have many components permanently integrated on the mainboard.

2. spare parts & compatibility

IPC-Computer has one of the largest stocks of original laptop spare parts of any laptop manufacturer in Germany.

3. cost-effectiveness

A repair is often cheaper than a new purchase - especially as CPU, RAM and graphics are often permanently integrated in current devices and a complete mainboard replacement quickly becomes very expensive. Many customers report that their laptop runs flawlessly again after the repair - and at fair and reasonable prices.

Our service: In the IPC Computer Shop you will find tested and original laptop spare parts with an optional professional installation service. On request, you will not only receive the right spare part, but also professional installation including functional testing directly by the IPC Computer specialist workshop. You can find further services in our current price list. You can find everything about our laptop repair service here.

We repair all laptops and many all-in-one PCs of almost all popular brands - across all manufacturers and with new original spare parts.

We repair these types of devices:

• All laptops / laptops from all manufacturers including Apple devices
• 2-in-1 / Convertibles & Chromebooks
• All-in-one PCs (e.g. Lenovo, HP)
• IPC Computer also offers repairs for selected tablets - we recommend making a brief inquiry in advance.
• Note: Smartphones are not repaired in our workshop.

You can request a repair here: Link to the registration form.

Yes, laptop collection including packaging is very easy and uncomplicated at IPC-Computer. When you submit your RMA application online, you can simply add in the note field that you would like a collection with packaging. Our team will then organize the shipping and ensure that the appropriate packaging material is sent to you. So you don't have to worry about anything else.

Alternatively, you can also order laptop packaging here in the store. Simply enter the term "packaging" in our search.

Yes, you can either send in your laptop or drop it off in person - both are possible at IPC-Computer . However, please always apply for an RMA number via our online repair registration and wait for written approval by e-mail before sending in or dropping off your device. Unfortunately, we cannot accept devices without this approval for organizational reasons.

This is how the process works step by step:

1. Apply for an RMA:
   Fill out the repair registration form online and send it off.
2. Wait for approval:
   After your request has been checked, you will receive the repair approval by e-mail.
3. Receive delivery bill:
   You will automatically receive the delivery bill by email once your request has been approved - simply print it out and enclose it with the device.
4. Send it in or drop it off:
   • Shipping: Pack your laptop securely for transportation, enclose the delivery bill and send it to our address.
   • On-site drop-off: Bring your device together with the printed delivery bill to IPC-Computer, Hauptstraße 37, 77960 Seelbach at the agreed time.

Tip: If you need to have your laptop repaired very quickly, contact us in advance by phone or WhatsApp. We will then immediately check the availability of parts and possible appointment options to speed up the process.

Careful packaging is crucial to protect your laptop from damage during shipping. It is best to follow these step-by-step instructions:

1. Use a sturdy outer box:
   Choose a sufficiently large and robust shipping box - ideally double-layered.
2. Create bottom padding:
   First place a layer of polystyrene, bubble wrap or crumpled newspaper on the bottom of the box. This will protect your device from impacts from below.
3. Place the laptop securely:
   It is best to place your device in the original laptop sales box in the center of the outer box. Make sure that it is at least 5 cm away from the outer wall on all sides to absorb shocks.
4. All-round padding:
   Carefully fill the gaps with padding material until the laptop is stable and secure. It should not be able to move when the box is shaken.
5. Pack accessories separately:
   If you are also sending accessories such as the power supply unit or battery, wrap them individually in bubble wrap and make sure that they are not in direct contact with the device.
6. Seal and label securely:
   Seal the box with sturdy adhesive tape on all edges and label it clearly with "Caution - fragile" or "Sensitive electronics".

This way, your laptop is optimally protected against knocks, shocks and pressure and arrives in perfect condition.

You can get a return slip for a free return via our return form. To do this, simply follow the steps indicated in the form, at the end you will receive the return slip by email.

Wenn du als Privatkunde bei IPC‑Computer bestellt hast, kannst du die Ware innerhalb von 30 Tagen ohne Angabe von Gründen zurücksenden. Ein Rücksendegrund ist zwar nicht erforderlich, hilft uns aber bei der weiteren Verbesserung unseres Service. Die Rücksendung ist für dich kostenlos – auch dann, wenn du versehentlich ein falsches Teil bestellt hast.

So gehst du vor:

1. Kontaktiere uns per E‑Mail, Telefon, Chatbot oder über das Kontaktformular.
2. Fülle das Formular aus – am Ende bekommst du Rücksendungsschein als PDF per E‑Mail zugesandt.
3. Alternativ kannst du direkt über unseren Shop im Bereich „Rücksendungen“ ein Rücksendeetikett selbst ausdrucken.

Anschließend gibst du das Paket einfach in einer Versandfiliale ab. Bitte achte auf eine transportsichere Verpackung, damit die Artikel unbeschädigt bei uns eintreffen

Du kannst die Ware innerhalb von 30 Tagen ohne Angabe von Gründen zurücksenden. Ein Rücksendegrund ist zwar nicht erforderlich, hilft uns aber bei der weiteren Verbesserung unseres Service.

Als registrierter Händler oder Wiederverkäufer bitten wir dich, die Rücksendung selbst frei zu machen. Ein gesetzliches Rückgaberecht besteht in diesem Fall nicht, wir prüfen jedoch gerne eine Kulanzrücknahme.
Bitte wende dich dazu vorab an unser After‑Sales‑Service‑Team – telefonisch, per E‑Mail oder über den Chatbot.

Versandadresse:
IPC‑Computer Deutschland GmbH
Hauptstraße 37
D‑77960 Seelbach / Germany

Yes, the issue of the different lengths of M.2 SSDs is still topical and can easily lead to problems when buying if you don't pay attention to it.

1. different sizes
M.2 SSDs are available in several lengths - the most common are 2242, 2260, 2280 and 22110. these numbers stand for width × length in millimeters (e.g. 22 mm wide and 80 mm long = M.2 2280). The length determines whether the SSD physically fits into the slot of your laptop.

2. compatibility issues
Not every M.2 slot supports all lengths. Many laptops only offer space for 2280 models, while some ultrabooks only offer 2242 or 2260. If the SSD is too long, it cannot be installed at all. If it is shorter, it may be mechanically loose if there is no suitable holder.

3. tip for checking
Before you order a new SSD, you should check the device or the manual to see which M.2 length and interface (SATA or NVMe) is supported. If you are unsure, the spare parts finder in the IPC-Computer Shop: There you can display all compatible M.2 SSDs via your laptop model and order them directly.

4. practical when installing
Modern laptops often have several holes for different lengths. Pay attention to the correct screw position when inserting and insert the drive at a flat angle to avoid damaging the connection.

• How do I know if my laptop can install an additional SSD?

To determine whether your laptop can accommodate an additional SSD, you need to check which interfaces (e.g. SATA or M.2 NVMe/SATA) and which physical space (free port or installation slot) is actually available in the device. You can usually find this information in the manufacturer's specifications of your laptop - either in the manual or on the manufacturer's website.

Methods for checking:

• Use system tools such as the Crucial System Scanner or the Device Manager to identify the exact model number and type of SSD currently installed. This will tell you whether your device has a free M.2 slot or a second SATA port.
• Often only a look inside will help. In our video series "My laptop from the inside", we show how to open the housing and where the slots are located for hundreds of models → Go to playlist.

Important: A direct memory expansion on an existing SSD is not technically possible - you can only get more capacity by installing a new, compatible SSD.

If you wish, you can order the right SSD including installation (99 € incl. VAT) directly from the IPC-Computer Shop - our specialist workshop will take care of the professional replacement and functional test.

• What types of SSD drives are there?

Which SSD you can install in your laptop essentially depends on two factors: the available interface and the physical space available in the housing.

1. check interface
Laptops usually support one of the following standards:

• SATA SSDs(2.5 inch form factor, usually a little slower, but very compatible), or
• M.2 SSDs(SATA or PCIe NVMe), which are connected directly via the M.2 interface on the mainboard and enable significantly higher transfer rates.

You can find out whether your device supports SATA or M.2 - and in the case of M.2 which protocol (NVMe or SATA) - in the manufacturer specifications of the laptop (manual, website) or via the IPC-Computer spare parts finder to find out. There you can enter your model and you will only receive 100% compatible SSDs that are guaranteed to fit in your device.

2. check available space
In addition to the main drive, some laptops offer a second M.2 slot or a free SATA port in which you can install an additional SSD. This free slot varies depending on the model - so it's worth taking a look at the manual or the device. Our video series "My laptop from the inside" will help you identify the slots in your model → To the playlist.

3. recommendation for SSD selection
For most current laptops, M.2 2280 NVMe SSDs are the most common and most powerful choice. Older devices often use SATA SSDs in 2.5-inch format.

4. installation and service
In the IPC-Computer Shop you will find tested, original-compatible SSDs with optional professional installation service. On request, you can not only get the right drive, but also professional installation including functional testing - directly from the IPC-Computer specialist workshop. You can order the installation including the SSD directly in the store at www.ipc-computer.de. Further services can be found in our current price list.

• What types of SSD drives are there?

If you want to get a new, larger SSD, there are some free tools that can help you clone, check and manage your drives. These programs will help you to transfer data securely, control the performance of the new SSD and get the most out of your hardware.

The most important tools at a glance:

1. Macrium Reflect Free
A very popular tool for cloning SSDs. It creates 1:1 images of your old drive and transfers them directly to the new SSD - ideal if you want to move your system without reinstalling it.

2. AOMEI Backupper Standard or EaseUS Todo Backup Free
These programs also offer free cloning and backup functions and are easy to use. You can use them to back up your current system before you install the new SSD.

3. CrystalDiskInfo
A classic for monitoring the status of your SSD. It displays temperature, operating hours and the most important SMART values - so you can recognize early on if a defect is imminent.

4. manufacturer tools (e.g. Samsung Magician, Crucial Storage Executive, WD Dashboard)
These tools are free and specially tailored to the respective SSD models. They enable firmware updates, benchmark tests and status checks. They are particularly useful after installing your new SSD to optimize performance and service life.

5. Windows' own disk management
This allows you to easily adjust or format partitions on your new SSD when you are setting up the drive.

Security tip: Back up your data on an external hard disk or in the cloud before making any changes. This way, you are always on the safe side in the event of an error.

If you don't have the confidence to move the data or install the drive yourself, our specialist workshop will take care of the professional SSD replacement including data transfer. In the IPC-Computer Shop you can select the right SSD for your laptop model and book the installation service (currently €99 incl. VAT in the price list).

Yes, you can basically replace the SSD in your laptop yourself if you are careful and have some manual dexterity. Many modern laptops are designed in such a way that it is easy to replace them with a little know-how - however, the devices differ significantly depending on the manufacturer and design.

You should bear this in mind:

1. Data backup: Always back up your data on a USB data carrier or in the cloud before opening the laptop so that nothing is lost during installation or in the event of a fault.
2. De-energize the laptop: Disconnect the power supply and, if possible, remove the battery. This will prevent short circuits.
3. Open access to the SSD: Many laptops require the entire base plate to be removed. Use suitable tools and work carefully - without using force. The video series "My laptop from the inside" will help you.
4. Remove old SSD, insert new one: Make sure you have the right interface (SATA or M.2 NVMe) and the right form factor.
5. Set up the system again: Restore your backup or reinstall Windows.

Professional installation service

If you are unsure about opening the device or have no experience with sensitive electronics, it often makes more sense to have the installation carried out by a technician.

In the IPC-Computer Shop you can order the right SSD for your laptop modeldirectly with installation- our specialist workshop will carry out the professional replacement including functional testing (installation costs currently €99 incl. VAT).

You can get additional help in our video series "My laptop from the inside", in which you can see step by step how different models are opened and SSDs are safely replaced:

→ YouTube Playlist: My laptop from the inside - video instructions

• How do I open my laptop properly and what do I need to look out for when replacing the SSD?

Opening a laptop requires care, the right tools and some experience, as this is the only way to open the laptop safely and properly.

Basic rules for opening:

• Completely disconnect the device from the power supply and, if possible, remove or de-energize the battery.
• Use a suitable precision mechanics tool and ESD protection.
• Systematically loosen the housing screws and carefully lift off the base cover with a plastic tool.
• Do not use force, as many devices have hidden screws under rubber feet or stickers.

In our series "My laptop from the inside" series, we clearly show how different laptop models are constructed and the steps required to open them safely.

The videos help you to better understand the construction of different brands (e.g. HP, Lenovo, Dell, Acer) and show you where the battery, mainboard or RAM are located.

If you are unsure about opening your device or if it has permanently installed components, our technicians in the workshop will safely remove and repair it.

1. back up your data first!
Before you start dismantling, you should back up all important files to an external hard disk, a USB stick or the cloud.

2. disconnect the power and prepare your laptop
Switch off your laptop completely, disconnect the power supply and - if technically possible - deactivate or remove the battery. This will prevent electrical discharges or short circuits when working on the device.

3. carefully open the base plate
As current laptops generally no longer have a separate service flap, you usually have to remove the entire back of the housing. To do this, loosen all screws and carefully lift off the cover using a suitable tool.

If you would like to take a closer look at the opening process, you can find over 250 video tutorials in our "My laptop from the inside" video series, which show you step by step how to open various laptop models and safely replace components such as the SSD or hard drive.

→ YouTube Playlist: My laptop from the inside - video instructions

4. remove the old hard disk
The hard disk is usually attached with screws or a holding frame and connected to the mainboard via a plug connection. Carefully loosen it and pull the connector straight off.

5. insert new hard disk or SSD
When buying a new hard disk, make sure it has the right connection (SATA or PCIe NVMe) and the right size (e.g. 2.5 inch or M.2).

In the IPC-Computer Shop you will find tested original hard disks and SSDs for almost all laptop manufacturers - immediately available from stock. Insert the new drive into the same slot and secure it with the existing screws.

6. set up the system again
If you have created a backup, you can restore your system directly. Alternatively, you can also reinstall Windows 11. This service is also listed in our repair price list if you would rather have us carry out the installation.

7. reassemble and check the laptop
After you have reassembled everything, start your device and check whether the new hard disk is displayed in the BIOS or in the Windows disk management.

If you are unsure or something does not work:
Thanks to our IPC solution promise, you are not taking any risks. If you are unable to complete the installation successfully, simply send us your laptop - our workshop will install the SSD professionally and, if possible, take over your data.

• How much does it cost to replace a hard disk or SSD?

The cost of replacing an SSD depends on several factors, in particular the laptop model, the SSD technology (SATA, M.2 NVMe PCIe 3.0, 4.0 or 5.0) and whether you carry out the installation yourself or use the professional installation service from IPC-Computer. professional installation service from IPC-Computer professional installation service.

1. Price of the new SSD
   In the IPC-Computer Shop you will find tested original and branded SSDs in different variants:
   • SATA SSDs start at around €40 - €60,
   • M.2 NVMe SSDs are usually between €60 and €250 - depending on performance and capacity.
2. Installation can be ordered directly in the store
   You can always order your new SSD directly with installation in the IPC-Computer Shop. The installation costs are currently €99 incl. VAT. The price includes professional replacement by our specialist workshop and a comprehensive functional test.
3. Optional: Data transfer and reinstallation
   On request, our technicians can also take over the data transfer or carry out a new Windows installation. You can find the exact prices in the repair price list.
4. Find the right SSD automatically
   So that you don't have any compatibility problems regarding length or connection, you can easily select and orderall suitable SSDsin the IPC-Computer Shop via your laptop model - including installation if required.

Conclusion:
For a complete SSD replacement including installation, you should expect a total price from around 140 - 350 euros - depending on the SSD selected. In return, you get a high-performance, tested solution and benefit from over 20 years of repair experience and the IPC solution promise.

To protect your data in the best possible way and extend the service life of your SSD, you should take a few important precautions:

1. regular and automated backups
Back up your data according to the 3-2-1 principle:

• 3 copies of your most important files
• 2 copies on different data carriers (e.g. external data carrier and NAS)
• 1 of these externally or in the cloud
  Use automatic backup tools such as Macrium Reflect, Acronis True Image or the Windows backup. This way, you are immediately ready for use again in the event of an SSD defect.

2. monitor the SSD regularly
Current SSDs contain S.M.A.R.T. sensors that monitor temperature, status and write cycles. Free tools such as CrystalDiskInfo or AIDA64 help you to detect wear or impending failures at an early stage. If the first warnings appear, you should replace the drive in good time.

3. leave free storage space
Avoid completely filling your SSD with data. Keep 10 to 20 percent of the capacity free so that the so-called "wear leveling" works and the swapping works.

4. reduce physical and thermal stress
High temperatures can damage the storage cells. Make sure your laptop is well cooled and avoid direct sunlight or prolonged full load.

5. keep the firmware up to date
Many manufacturers release firmware updates that improve the stability and error correction of the SSD. Therefore, check your manufacturer's update tools regularly.

Help with replacement and data transfer:

If the condition of the SSD visibly deteriorates or the write cycle capacity (TBW value) is reached, replace it in good time.
In the IPC-Computer Shop you will find tested original SSDs for almost all laptop manufacturers. You can easily select and order the compatible SSD based on your laptop model.

In our video series "My laptop from the inside", we show you step by step how to open your laptop properly and install an SSD safely → click here for the YouTube playlist.

If the replacement does not work, the IPC solution promise applies: You can send in your laptop and our technicians will install it and, if possible, transfer the data. The corresponding prices for installations and services can be found in our current price list.

• Will my data be lost when I replace the SSD?

Yes, this can happen. It is therefore always advisable to carry out an up-to-date data backup before opening your laptop - regardless of whether you are only installing the additional SSD or replacing another spare part.

When will the data be retained?

Your data will not be lost if you leave the old SSD installed and install the new SSD. This is always possible if there are still ports and slots available in the laptop. In this case, the operating system on the old drive remains untouched, while the new SSD serves as additional storage space.

Why a backup is still important:

Especially when working inside the laptop, it can happen that drives are briefly disconnected or damaged - a prior backup ensures that nothing important is lost.

Professional support:

If you would prefer to have the replacement carried out professionally, you can contact the IPC-Computer Shop to order the right SSD directly , including installation. On request, our technicians will also be happy to carry out the complete data backup and data transfer before the new SSD is installed. This means you take no risk and your system is immediately ready for use again.

• Which software tools should you know if you want to buy a new SSD?

There are some typical signs that you can use to recognize whether your SSD may be defective or could soon fail. It is important to react early to avoid data loss.

Typical warning signs of a defect are

• Noticeable loss of performance
  If your laptop starts up significantly slower, programs open with a delay or frequent system hangs occur, this may indicate damaged areas on your SSD.
• Frequent crashes or blue screens
  If crashes occur regularly for no apparent software reason, the SSD may also be defective. Windows could also be damaged by the crashes, which is why you should urgently create an image backup.
• SSD is no longer recognized
  If the SSD is nolonger visible in the BIOS or in Windows Disk Management, then either the SSD or the controller is defective.
• Check SMART monitoring
  Every modern SSD has an internal self-diagnostic system (S.M.A.R.T.) that monitors temperature, operating hours and faulty memory cells. With tools such as CrystalDiskInfo or AIDA64, you can quickly check the status and react in good time.
• Capacity or write errors with NVMe SSDs
  With modern PCIe drives, defects often manifest themselves through write aborts or incorrect status messages ("Recovery required"). A sudden switch to "read-only mode" is the last stage before total failure.

Professional diagnosis and installation service:

If you notice any of these abnormalities, you should back up your data immediately and replace the SSD at an early stage. You can find out more about your laptop model in the IPC-Computer Shop to find and order all compatible replacement SSDs directly.

If you are unsure about the replacement, the videos in our "My laptop from the inside" series will help you. If the replacement does not work or you need support with data transfer, the IPC solution promise applies. Simply send us your device and we will take care of the professional installation.

You can find the prices for this in our repair price list. This way, you can ensure that your SSD works reliably and you don't lose any important data.

• How can I ensure the security of my data and prevent an SSD crash?

Today, laptops almost exclusively use SSDs, which differ in terms of design, interface and speed. The more modern the interface, the higher the transfer rate - and therefore the overall performance of your system.

The most common standards at a glance:

• SATA SSD (2.5 inch format)
  This classic SSD uses the SATA III standard with a maximum transfer rate of 6 Gb/s (theoretically around 550-600 MB/s). It is ideal for older devices without M.2-Slo and already offers a big leap in performance compared to earlier HDDs.
• M.2 SATA SSD
  Technically identical to the 2.5-inch SATA SSD, only in a more compact design. It also achieves read speeds of up to 550 MB/s.
• M.2 NVMe SSD (PCIe 3.0)
  These SSDs use the PCI Express 3.0 bus and achieve data transfer rates of up to 3,500 MB/s when reading and 3,000 MB/s when writing - i.e. around five to six times faster than a SATA SSD.
• M.2 NVMe SSD (PCIe 4.0)
  The newer PCIe generation 4.0 doubles the bandwidth and enables read speeds of up to around 7,000 MB/s. These models are ideal for high-end or gaming laptops with a correspondingly modern mainboard.
• M.2 NVMe SSD (PCIe 5.0)
  The latest generation, which is available in the latest premium laptops, achieves a read speed of up to 12,000 MB/s - perfect for professional applications such as 8K video editing or large data analyses.

Help with selection and installation:

If you are unsure which SSD fits your device, you will find suitable models for almost all laptop manufacturers in the IPC-Computer SSD store.

In our "My laptop from the inside" series, we show you step by step how to open your device correctly and replace the SSD. If the installation doesn't work, you can rely on the unique IPC solution promise: We'll take care of the professional installation and data transfer if you send us your laptop → You can register your repair here.

→ YouTube Playlist: My laptop from the inside - video instructions

Technisch gesehen kaum, funktional hingegen schon. Die meisten großen Hersteller nutzen heute die gleichen Standards wie MPP, AES oder USI. Das bedeutet: Ein Surface Pen schreibt auch auf einem HP Notebook, wenn beide das gleiche Protokoll nutzen.

Die tatsächlichen Unterschiede liegen in der gezielten Herstellerbindung:

• Ladefunktion: Das ist der wichtigste Punkt. Während das Schreiben herstellerübergreifend klappt, funktioniert das kabellose Laden (induktiv am Gehäuse) meist nur mit dem Originalstift des Herstellers.
• Befestigung: Die Magnete im Gehäuse sind exakt auf den herstellereigenen Stift abgestimmt. Ein Fremdstift hält oft schlechter oder verdeckt Anschlüsse.
• Software-Buttons: Viele Stifte haben Tasten für Schnellfunktionen (z. B. OneNote öffnen). Diese Shortcuts lassen sich beim Originalzubehör oft leichter konfigurieren, während sie bei Drittanbietern manchmal nur eingeschränkt funktionieren.

Ja, bei fast allen gängigen Modellen lassen sich die Spitzen (Nibs) problemlos wechseln. Das ist auch sinnvoll, da sie sich mit der Zeit abnutzen und das Schreibgefühl verschlechtern können. Bei IPC-Computer findest du eine große Auswahl an Original-Ersatzspitzen für Marken wie HP, Lenovo, Dell, Asus oder Acer.

Originale Ersatzspitzen bestehen aus verschleißarmen Materialien und sind teilweise in unterschiedlichen Härtegraden erhältlich, um den Schreibwiderstand – weich oder präzise – individuell anzupassen. Den Ersatz bzw. neue Spitzen‑Sets kannst du direkt im IPC‑Computer Shop bestellen, gerne auch gleich gemeinsam mit dem passenden Stylus Pen. 

Nein, Eingabestifte müssen in der Regel nicht vor der Nutzung kalibriert werden, sie funktionieren ab Werk präzise.

Eine Kalibrierung kann dann Sinn machen, wenn du bei der Nutzung Abweichungen und Ungenauigkeiten spürst. Dies kann besonders nach dem Tausch der Spitze auftreten.

Über Windows kannst du dies einfach durchführen: Unter Systemsteuerung → Hardware und Sound → Tablet PC‑Einstellungen → Kalibrieren lässt sich die Stiftgenauigkeit anpassen. Das sorgt dafür, dass die Eingabe wieder exakt dort erkannt wird, wo du den Stift ansetzt . 

Andere Hersteller wie Apple bieten eine solche Möglichkeit gar nicht erst an.

• If your Stylus is using batteries, make sure you have inserted the right batteries in the right orientation and that they are fully charged.
• If this is the first time trying to use the stylus, you might have to remove a piece of insulation between the batteries and the contact. Usually this can just be pulled out from the side.
• If it is not using batteries, make sure the stylus is fully charged.
• If it is still not working, try restarting the device you are trying to use the stylus with or using it with another compatible device.
• If this should still not work contact us, or the manufacturer o the device.

Druckempfindlichkeit beschreibt, wie präzise ein Eingabestift unterschiedliche Druckstärken erkennt und in variable Strichstärken umsetzt. Je mehr Druckstufen ein Stift unterstützt, desto feiner sind die Abstufungen zwischen leichtem und starkem Druck. 

Typische Anzahl an Druckstufen:

• 1.024 Stufen: Ältere Eingabestifte (MPP 1.51)
• 4.096 Stufen: Standard bei modernen Stiften (Apple Pencil, MPP2.0 Pens, USI uvm.)
• 8.192 Stufen: Profi-Stifte (Wacom Pro Pen)

Ein aktiver Stylus besitzt eigene Elektronik und kommuniziert mit dem Digitizer im Display. Er erkennt Druckstufen, Neigung und ermöglicht hardwarebasierte Palm Rejection (Handballenerkennung). Dadurch entstehen realistische Strichstärken wie bei echten Stiften. Aktive Stifte benötigen eine Batterie oder einen Akku und sind nur mit begrenzt mit Geräten anderer Modellreihen und Hersteller kompatibel (abhängig vom verwendeten Protokoll).

Ein passiver Stylus ist rein mechanisch und überträgt Eingaben über eine leitfähige Spitze. Er funktioniert wie ein Finger auf jedem kapazitiven Touchscreen, erkennt jedoch weder Druck noch Neigung. Passive Stifte sind universell einsetzbar, nur aber für einfache Notizen oder Navigation ausreichend.

Eine große Auswahl beider Varianten findest du im IPC‑Computer Shop

Es gibt nur wenige aktive Alternativen zum Apple Pencil. In seltenen Fällen lizensiert Apple ihr Pen Protokoll an Drittanbieter - wie im Fall des Logitech Crayon.

Passive Alternativen gibt es allerdings auf dem Markt zu finden - So wie unseren eigenen IPC Computer Universal Pen, der auf allen Plattformen übergreifend kompatibel ist.

Mehr zu diesem Pen in diesem Video.

Es gibt eine ganze Reihe an Protokollen die Hersteller zum betreiben ihrer Eingabestifte nutzen, hier ein Auszug:

Microsoft MPP (Microsoft Pen Protocol)

• Am weitesten verbreitetes Protokoll für Windows-basierte Tablets und Notebooks.
• Verwendung in Geräten von Microsoft, Lenovo, HP, Dell uvm.
• Abwährtskompatibel (MPP2.6 Pen funktioniert mit MPP1.6 Notebook).

Wacom AES (Active Electrostatic Solution) 

• Wacoms Protokoll für Windows-basierte Tablets und Notebooks.
• Verwendung in Geräten von Lenovo, HP, Dell, Acer uvm.
• Teilweise abwärtskompatibel.
• Einige Pens unterstützen sowohl MPP als auch AES (z.B. Lenovo Digital Pen 3).

Apple Pencil

• Apple nutzt ebenfalls ein proprietäres Protokoll, weshalb es keine aktiven Eingabestifte anderer Hersteller für iPads gibt (Ausnahme: Logitech Crayon).
• Ausschließlich in iPads verwendet.

Wacom EMR (Electromagnetic Resonance)

• Betrieb des Stifts ohne Batterie und Akku, leicht präziser als AES, MPP und co.
• Funktioniert über elektromagnetisches Feld, das vom Display ausgeht.
• Benötigt spezialisiertes Display.
• Verwendung vor allem in Grafiktablets.

USI (Universal Stylus Initiative)

• Offener Standard.
• Versuch der Schaffung einer hohen herstellerübergreifenden Kompatibilität.
• Verwendung bisher vor allem in Chromebooks.

Kompatibilität:
Wichtig ist, dass Stift und Notebook/Tablet dieselbe Technologie verwenden. Ein AES Stift funktioniert nicht auf einem MPP‑Display und umgekehrt.

Ob dein Notebook Stifteingabe unterstützt, hängt davon ab, ob ein aktiver Digitizer im Display verbaut ist. Das erkennst du auf mehrere Arten:

1. In Windows prüfen: Unter Einstellungen → Bluetooth & Geräte → Stift & Windows Ink siehst du, ob das Gerät aktiv stiftfähig ist.
2. Herstellerangaben oder Handbuch: In den technischen Daten findest du Hinweise wie „aktive Stifteingabe“, „Pen‑Support“, „Digitizer“ oder Technologien wie Wacom AES, MPP oder USI.
3. IPC‑Computer Modellfinder: Im Shop kannst du dein Notebook‑Modell eingeben oder das Typenschild fotografieren. Der Finder zeigt dir anschließend kompatible Stifte an.

Fehlt dieser Digitizer, funktioniert nur ein einfacher passiver Stylus – er ersetzt den Finger, unterstützt aber keine Druck‑ oder Neigungserkennung sowie Handballenerkennung.

Je nach Modell funktioniert dein Stylus Pen entweder mit austauschbaren Batterien oder über einen integrierten Akku.

1. Batteriebetriebene Stifte:
   Viele Modelle – z. B. Lenovo Active Pen 2 oder HP Tilt Pen – nutzen AAAA‑Batterien oder Knopfzellen (AESA). Diese werden einfach gewechselt, wenn der Stift nicht mehr reagiert. Achte darauf, Batterien korrekt zu polen und eventuell vorhandene Isolierstreifen zu entfernen.
2. Wiederaufladbare Stifte:
   Neuere Modelle, wie der IPC‑Universal Pen oder Asus Pen SA201H, besitzen einen integrierten Lithium‑Akku. Er wird entweder über USB‑C  am Notebook aufgeladen oder induktiv durch das Gehäuse des Geräts hindurch.

Im IPC‑Computer Shop findest du immer auch die Angabe welche Batterie im PEN verbaut ist. Auch liefern wir allen PENs immer auch mit einer passenden Batterie an Dich aus. Damit kannst du sicher sein, sofort nach dem Kauf auch loslegen zu können.

Um deinen Stylus Pen langfristig präzise und funktionsfähig zu halten, ist die richtige Pflege entscheidend. Achte auf folgende Punkte:

1. Reinigung: Halte die Stiftspitze und den Bildschirm regelmäßig sauber. Weiche, fusselfreie Mikrofasertücher verhindern Kratzer und Materialverschleiß.
2. Spitzenwechsel: Tausche die Spitze aus, sobald sie stumpf oder ungleichmäßig abgenutzt ist. Das erhält Schreibgefühl und Genauigkeit.
3. Kalibrierung: Führe bei Bedarf eine Stift‑Kalibrierung durch, um eine exakte Positionierung des Cursors sicherzustellen – besonders nach dem Spitzenwechsel oder längerem Gebrauch.
4. Lagerung: Bewahre den Stift trocken und staubfrei auf, idealerweise in einer Halterung oder Hülle, um Beschädigungen zu vermeiden.
5. Batterie‑ und Ladekontrolle: Entferne Batterien bei längerer Nichtbenutzung oder lade Modelle mit integriertem Akku regelmäßig auf, um Tiefentladung zu verhindern.
6. Kontaktflächen prüfen: Vermeide Stöße an der Spitze oder starke magnetische Belastungen, die die Sensorempfindlichkeit beeinflussen können.

Mit dieser Pflege bleibt dein Stylus Pen dauerhaft präzise, reaktionsschnell und auf den Display‑Cursor perfekt abgestimmt

Es gibt zwei Möglichkeiten die Kompatibilität eines Eingabestiftes mit deinem Tablet oder Notebook sicherzustellen.

1. Suche des passenden Stiftes über das Modell

Wenn du dein Notebook oder Tablet bei uns im Shop auswählst, werden dir 100% passende Pen Alternativen in der Liste der verfügbaren Ersatzteile angezeigt.

Wir legen großen Wert darauf, die Kompatibilitätslisten in unserem System zu pflegen, damit du einen kompatiblen Pen erhältst.

2. Pen Protokoll abgleichen

In vielen Fällen gibt es zahlreiche kompatible Eingabestifte mit verschiedenen Features, variierenden Design und zu unterschiedlichen Preisen.

Um zu prüfen ob der Stylus Pen, den man sich ausgesucht hat auch zum eigenen Gerät passt, musst du die unterstützten Pen Protokolle vergleichen (MPP, AES, USI, etc…).

Schaue nach, welche Protokolle dein Tablet/Notebook unterstützt und wähle einen entsprechenden Stylus Pen.

Welche Pen Protokolle es gibt und wie es mit der Abwärtskompatibilität aussieht, findest du in einer anderen Frage im FAQ.

Ein aktiver Eingabestift (Stylus‑ oder Tilt‑Pen) wird über Bluetooth oder den integrierten Digitizer des Geräts verbunden.

1. Bluetooth‑Kopplung: Aktiviere Bluetooth an deinem Laptop oder Tablet. Halte dann die Bluetooth‑Taste am Stift (oft oben oder seitlich) für einige Sekunden gedrückt, bis die Kontroll‑LED blinkt. Wähle anschließend im Menü „Bluetooth‑Gerät hinzufügen“ den Stift aus und bestätige die Verbindung.
2. Automatische Verbindung über Digitizer: Bei vielen Geräten mit integriertem Wacom‑, MPP‑ oder USI‑Digitizer wird der Pen automatisch erkannt, sobald du ihn nah über das Display hältst – ganz ohne Bluetooth‑Kopplung.
3. Kalibrierung: Nach erfolgreicher Kopplung kannst du den Stift in Windows → Stift & Windows Ink oder in den Hersteller‑Tools konfigurieren, z. B. Druckempfindlichkeit und Tastenfunktionen.

Eine detaillierte Auswahl und passende Modelle findest du im IPC‑Computer Shop – dort sind alle Stifte mit den jeweiligen Notebook‑Modellen kompatibel angegeben

Whether you can replace your laptop keyboard yourself depends largely on the model and design of the laptop. It is relatively easy to replace inexpensive and older devices - for example, if the keyboard is snapped in from above and can be removed without having to take it apart completely. On modern, flat laptops, on the other hand, the keyboard is often firmly integrated into the upper shell (top case). In this case, almost the entire device has to be dismantled, which is difficult and risky for non-professionals.

A technically experienced user with the right tools and a steady hand can successfully replace the keyboard themselves. However, if you are unsure or have a very compact device, it is advisable to have the keyboard replaced by IPC Computer. Our technicians have the necessary experience and special tools to carry out the replacement safely and quickly for you.

If you are using a new keyboard with a different layout (e.g. US English instead of German), you can easily adjust the software settings in Windows.

Option 1: Via the Windows settings

1. Press Windows + I to open the settings.
2. Select "Time and language" → "Language & region".
3. Click on the three dots "..." next to your preferred language and select "Language options".
4. Under "Keyboards" you can add a new keyboard layout or remove layouts you don't need.
5. You can then use the key combination Alt + Shift or Windows + spacebar to switch between several layouts.

Option 2: Quick change via the taskbar

1. In the bottom right-hand corner of the taskbar, you will find a language/layout indicator (e.g. "DEU" or "ENG").
2. Click on it and select the desired layout from the list.

Tip:

If you regularly switch between several keyboards (e.g. German and English), you can set the bar to be permanently displayed under Settings → Keyboard → Input language bar.

This allows you to switch quickly and easily between different keyboard layouts - ideal if you work on international devices or use different language layouts.

To protect your laptop keyboard from defects in the long term, you can achieve a lot with a few simple but effective measures:

1. Keep liquids away:
   Drinks should never be allowed near the laptop. Even a small drop can cause short circuits or stick contact surfaces under the keys.
2. Clean regularly:
   Dust, crumbs and dirt can settle under the keys and impair their mechanics. The keyboard can be cleaned gently with compressed air spray or a soft brush.
3. Use a keyboard protection film or cover:
   A custom-fit silicone film provides effective protection against dust and liquids without significantly altering the typing experience.
4. Ensure gentle handling:
   Type with normal pressure and avoid resting heavy objects (e.g. the balls of your hands or books) on the keyboard.
5. Protect during transportation:
   Close the laptop completely before transportation and use a padded bag to protect it against shocks and pressure loads - especially in the area of the keyboard and display.
6. Regularly check for foreign objects:
   If individual keys stick or are stiff, the keyboard should be checked and, if necessary, carefully cleaned before major damage occurs.
7. Professional cleaning or maintenance:
   For older devices, professional keyboard cleaning in a workshop may be advisable to check the contacts and key mechanism.

Tip: For stationary use, it is advisable to close the laptop and use an external USB keyboard.

Replacing a laptop keyboard in the workshop at IPC-Computer costs a flat rate of €119 plus spare parts costs (as of 1/2026). This price applies if the keyboard including the top case (i.e. the top shell of the housing) has to be replaced. This amount includes the technician's working time, the professional removal of the old keyboard, the installation of the new one and a functional test after completion of the repair.

The total cost therefore depends on the laptop model and the price of the keyboard required. You can view the specific prices for the keyboards of your particular laptop model at any time in our online store. You can also find a complete overview of all services in our current repair price list. You can easily order the replacement of your keyboard using our online form.

If the keyboard on your laptop no longer responds, both software errors and hardware defects are possible causes. Here is an overview of what you can check yourself and when a visit to the workshop is advisable.

What you can check yourself:

• Visually check for dirt, dust or liquid residue on and between the keys.
• Test with an external USB keyboard to determine whether the fault lies with the internal keyboard.
• Check whether special keys such as NumLock, Fn or a keyboard lock are activated.
• Check the operating system (e.g. device manager) to see if the keyboard is recognized correctly or if there is a driver error.

What the laptop workshop should do:

• Professional diagnosis in the event of a suspected hardware defect (e.g. defective ribbon cable or mainboard connection).
• Replacement of the keyboard with an original spare part according to the exact model designation.
• Repair or cleaning in the event of liquid or contact damage.
• Measurement of electrical signal paths and testing of the power supply.
• Final functional check and quality test after repair or replacement.

You can easily register your repair order using our online form so that our technicians can take care of your device as quickly as possible. If you would like to carry out the replacement yourself, you can find the right original keyboard for your model directly in our store.

No, unfortunately this is not possible. Even if it seems more sustainable to replace just a single key, laptop manufacturers and specialist retailers such as IPC Computer do not offer individual keycaps or retaining clips.

There are many reasons for this:

• laptop manufacturers only produce and sell keyboards as a complete unit. Individual keys are not included in their spare parts logistics.
• There are thousands of different keyboard models. Even within a single model series, there may be different suppliers whose keycaps, retaining clips and colors are not compatible with each other.
• Sometimes different keyboards are installed in different batches of the same laptop model.
• Managing every single key is technically and logistically not economically feasible for either manufacturers or retailers.

Unfortunately, you can only install keyboards in your laptop that are designed exactly for your housing. A model with a numeric keypad is significantly wider and therefore does not fit mechanically into a device that was originally designed without a numpad. Similarly, a keyboard without a numpad would be too small for a larger case and could not be attached securely.

If you still need a numeric keypad, an external USB solution is the best choice. In our store you will find a selection of suitable external keyboards and accessories that you can easily connect.

To find the right keyboard for your laptop, a few technical details are crucial. These steps will help you find the right spare part:

1. Determine the exact model designation:
   Look at the bottom of your laptop or in Windows under System information. Designations such as HP 15-da0400ng, Lenovo IdeaPad 3 15ARH05 or Dell Latitude E7470 are important for assigning the correct keyboard. You can find help with this in our guide: Finding the model name.
2. Check the keyboard layout:
   Make sure you have the correct language layout (e.g. German QWERTZ, English QWERTY, French AZERTY). Laptops from abroad have different layouts.
3. Compare the design:
   Not only the layout, but also the attachment points, the ribbon cable and the position of the connector must be correct. Compare your original part carefully with the product image in the store.
4. With or without backlighting?
   If your laptop has a backlit keyboard (backlight), also look for this in the spare part. The item description will usually say "with backlight" or "without backlight" There are often keyboards without backlight.
5. Only choose original laptop keyboards:
   At IPC-Computer you will only find original keyboards from all original manufacturers.

In our online store, you can search directly for your model and view all available options.

The difference between the specifications is their maximum throughput.

• USB 1.0/1.1 (Full Speed) up to 12 Mbit/s
• USB 2.0 (High Speed) up to 480 Mbit/s
• USB 3.0 SuperSpeed) up to 5 Gbit/s (also known as USB 3.1 Gen 1)
• USB 3.1 (SuperSpeed+) up to 10 Gbit/s (also known as USB 3.1 Gen 2)
• USB 3.2 (SuperSpeed+) up to 20 Gbit/s

Yes, this possibility exists. After the installation of Windows 11, you have a 10-day test phase in which you can switch back to Windows 10 without any problems, and all your data will be transferred back.

If you decide to switch back after the 10 days, you must back up your data and reinstall Windows 10.

Generally, this is not possible; if your notebook does not meet the requirements for Windows 11, it will not be possible to install the operating system. Keep in mind that Windows 11 is not yet on the market and things can still change in the course of the year.

If, despite everything, you are unable to install Windows 11 when it is officially launched on the market in autumn 2021 to early 2022. However, you don't have to worry about having to replace your current notebook immediately. Microsoft has committed to supporting Windows 10 until October 2025.

Yes, that is possible. In this video we show how it works.

If you want to install Windows 11 on a notebook that has been in use for a few years, there may be problems. In general, there should be no problems on notebooks that are less than four years old. You can already check the compatibility of your notebook with the help of tools. You can find the tools in the FAQ entry "How can I test whether Windows 11 works on my notebook".

You can easily find out whether a TPM is already installed and activated in your notebook by doing a quick search in the Windows settings.

1. To do this, open the Start menu and search for the term “TPM” or “security chip” and confirm the search by pressing Enter.

2. A window will open showing you some information. The information relevant to the TPM is “Specification version.”

3. For your system to be compatible with Windows 11, you need specification version 2.0.

If nothing is displayed or “Not ready” is displayed, your notebook either does not have a TPM or the existing one is disabled. You can read how to activate your TPM in our FAQ - How do I activate my TPM?

To enable a disabled TPM, you need to access your BIOS. In the BIOS, you can usually find the corresponding TPM settings via the security settings under "Security Device Support", "Security" or similar. How to open the BIOS can be found in the respective manual of the mainboard.

According to Microsoft, the free upgrade from Windows 10 to 11 has no official end date, so you can take your time with the upgrade. However, Microsoft reserves the right to end support for the free offer, but this will not be until one year after general availability at the earliest.

Die aktuell bekannten Systemanforderungen sind:

• Prozessor: 1 GHz oder schneller mit mindestens zwei Kernen auf einem kompatiblen 64-Bit-Prozessor
• Arbeitsspeicher: mindestens 4 GB RAM
• TPM: Trusted Platform Module 2.0
• Grafikkarte: DirectX 12 oder höher mit WDDM 2.0-Treiber
• Speicher: mindestens 64 GB Speichermedium
• Systemfirmware: UEFI, Secure Boot aktiviert
• Internetverbindung: Ein Microsoft-Konto und eine Internetverbindung sind erforderlich

Weiter Informationen und Details zu Windows 11 können Sie in unserem IPC-Blog-Beitrag nachlesen.

By default, all files and data are transferred if you wish and set this in the installer. However, it is recommended to make a data backup before installation and to save your data on an external hard drive.

Ob Ihr Notebook die allgemeinen Systemanforderungen von Windows 11 erfüllt können Sie mit dem PC Health Check Tool von Microsoft überprüfen. Wenn dieses anzeigt, dass Sie Windows 11 nicht installieren können, ist das nicht das Todesurteil für Ihren Laptop. Wir haben möglicherweise eine Lösung! Hier finden Sie den Windows 11 Kompatiblitätstest von IPC-Computer - Link

Das Trusted Platform Module ist eine Hardwarekomponente die meist auf dem Mainboard verbaut wird und deren Hauptaufgabe in zusätzlicher Sicherheit für den Nutzer besteht. Das "TPM" stellt physisch gesichert grundlegende Sicherheitsfunktionen zur Verfügung und dient des Weiteren zur Überprüfung der Systemintegrität. Es kann außerdem Kryptografieschlüssel erstellen und verwalten.